Data Center & Wireless Field Service Engineer

JAPHET EZE

Field Service Engineer Wireless & Network Infrastructure Specialist/Data Center Technician London, Ontario, Canada 519-***-**** ******.***@*******.*** linkedin.com/in/eze-japhet-a5529797 PROFESSIONAL SUMMARY

Field Service Engineer with 12+ years of hands-on experience delivering on-site network infrastructure, wireless deployment, and Data Centre hardware support across enterprise, telecom, and multi-tenant commercial environments. Proven track record completing 100+ wireless LAN controller (WLC) replacements and migrations, experienced server rack-and-stack installations, structured cabling, and network connectivity validation with a 98%+ first-time installation success rate. Skilled in coordinating with remote engineering teams, and customer stakeholders to deliver deployments on schedule and within scope. Strong foundation in WLAN/SSID configuration, VLAN segmentation, controller-based architectures, and last-mile connectivity. Experienced in, structured cabling (fiber/copper), hardware lifecycle management, and proven ability to support high-availability environments including power distribution, hot-swappable hardware replacement, and incident response

CORE SKILLS

Wireless LAN Controllers (Cisco, Aruba, Ruckus) • Server & Rack Installation • Data Centre Operations • Network Infrastructure Support • WLAN & SSID Configuration • Access Point Deployment • Controller Migration • Rack & Stack • Structured Cabling • Network Connectivity Testing • Hardware Installation • Console Access • Troubleshooting • Documentation • Change Management • Remote Team Collaboration • Network Deployment Support • Customer Service.

TECHNICAL SKILLS

Wireless Networking: WLAN, AP Adoption, Controller-Based Architecture, Wireless Security Basics Network Infrastructure: Switching, Trunk Ports, Basic Routing, Uplink Configuration, Last-Mile Trunk Setup, PTP/PTMP Setup Server & Hardware Deployment: HP ProLiant server racking and installation, Rack & Stack, Cabling, Device Replacement, Data Centre Buildouts

Wireless & Networking Hardware: Cisco WLC, Aruba Controllers, Ruckus Wi-Fi, Ubiquiti UniFi, MikroTik (RouterOS/Winbox), Cambium

Tools & Platforms: Console Access Tools, Network Testing Tools, PPPoE Setup, NAT, Firewall Rules, DHCP, Bandwidth Management

PROFESSIONAL EXPERIENCE

Field Service Engineer / Wireless Network Field Engineer (L2) [Present 2026] Field Nation, Canada

• Performed on-site replacement of wireless LAN controllers (WLCs) across 50+ enterprise locations, maintaining a 98% first- time installation success rate

• Racked, installed, and configured HP ProLiant servers and associated data centre hardware, including power, cabling, and interface verification prior to activation

• Decommissioned legacy controllers and installed new hardware in accordance with project requirements and change management procedures

• Executed rack and stack, structured cabling, and power setup for controllers, servers, and associated network equipment across enterprise and data centre sites

• Verified physical connections, interface status, and power availability prior to activation, reducing post-installation failures

• Supported initial configuration activities in coordination with remote network engineering teams, ensuring smooth handoff between field and NOC teams

• Validated controller connectivity including uplinks, management access, and redundancy configurations across dozens of deployments

• Assisted in migration of access points from legacy controllers to new platforms with zero unplanned service disruption

• Conducted post-installation testing to confirm operational readiness and system stability before project sign-off

• Troubleshot hardware, cabling, and network connectivity issues during deployment, minimizing on-site delays

• Documented installation activities, including serial numbers, cabling layouts, rack elevations, and test results for over 100 site visits

• Coordinated with project managers, remote engineers, and customer stakeholders throughout implementation to ensure on- time project delivery

• Ensured adherence to site access protocols, safety standards, and change management procedures across all client sites IT Support Specialist / Field Network Technician [January 2026] – [March 2026] Zunido Inc, Ontario, Canada

• Delivered on-site and remote IT and network support across 30+ business environments, resolving hardware, software, and connectivity issues

• Installed and configured network devices, including routers, switches, and wireless access points, supporting reliable connectivity for end users

• Performed structured cabling installations and hardware deployments for new and existing client sites

• Troubleshot connectivity issues, including VLAN and switching configurations, reducing average resolution time

• Supported network upgrades, migrations, and system deployments with minimal service disruption

• Maintained detailed documentation and ensured compliance with internal service standards and SLAs Field Service Engineer – Telecom [September 2012] – [December 2025] VDT Communications Ltd, Lagos, Nigeria

• Installed and maintained telecom and network infrastructure, including fiber and last-mile connectivity, across multiple sites

• Performed cabling, equipment installation, and service activation for new and existing customer connections

• Troubleshot connectivity and signal issues to ensure service reliability and minimize customer downtime

• Supported deployment and upgrade projects in live production environments without service interruption

• Installed and configured Ubiquiti UniFi access points, switches, and security gateways across multi-tenant commercial sites, including VLAN segmentation, wireless optimization, and performance verification

• Configured MikroTik routers and wireless radios via RouterOS (Winbox) for ISP subscriber connections, including PPPoE setup, NAT, firewall rules, DHCP, and bandwidth management PROJECT EXPERIENCE

Wireless Controller Replacement & Migration Project

• Led on-site replacement of legacy wireless LAN controllers with new Cisco/Aruba/Ruckus platforms across 50+ enterprise sites as part of a multi-phase national rollout

• Executed cutover activities during scheduled maintenance windows and validated system performance immediately following each migration

• Supported access point migration from legacy controllers to new platforms, ensuring seamless wireless service continuity with zero unplanned outages

• Collaborated with remote network engineering teams for configuration, testing, and final sign-off across all project sites

• Documented pre- and post-migration configurations, serial numbers, and test results to support project audit and handover Data Centre Server Rack & Stack Rollout

• Executed rack-and-stack installation of HP ProLiant servers and associated hardware across multiple enterprise data centre environments

• Planned rack elevations and cable routing to optimize airflow, cable management, and future scalability

• Performed power and connectivity verification prior to activation, achieving a zero-defect handoff rate to networking teams

• Coordinated installation schedules with Data Centre operations teams to minimize disruption to live production systems Enterprise Access Point Refresh Project

• Decommissioned aging access points across multiple enterprise floors and replaced with new AP hardware to improve coverage and throughput

• Reconfigured SSID and VLAN assignments to align with updated network segmentation standards

• Conducted post-refresh site surveys to confirm signal strength and coverage met project specifications

• Reduced end-user connectivity complaints by addressing dead zones identified during the pre-project site assessment ISP Subscriber Network Rollout

• Deployed MikroTik routers and wireless radios for new ISP subscriber connections across residential and commercial sites

• Configured PPPoE provisioning, NAT, firewall rules, and DHCP to bring new subscriber accounts online

• Implemented bandwidth management policies to ensure fair usage and consistent service quality across the subscriber base

• Troubleshot activation issues on-site to minimize time-to-service for new customers Multi-Tenant Commercial Wi-Fi Deployment

• Installed and configured Ubiquiti UniFi access points, switches, and security gateways across multiple multi-tenant commercial properties

• Provided post-deployment support and documentation for property management and on-site IT contacts Structured Cabling & Network Closet Build-Out

• Designed and installed structured cabling runs, patch panels, and network closets for new and renovated commercial sites

• Terminated and tested Cat5e/Cat6 cabling to ensure compliance with industry standards and client specifications

• Labelled and documented all cabling and port assignments to support ongoing maintenance and troubleshooting

• Installed and configured switches within newly built network closets to bring sites online on schedule Telecom Last-Mile Connectivity Project

• Installed fiber and last-mile connections for new customer sites, including cabling, equipment installation, and service activation

• Performed signal testing and troubleshooting to resolve connectivity issues prior to customer handover

• Coordinated with dispatch and NOC teams to schedule installations and minimize customer wait times

• Maintained service reliability by proactively identifying and resolving signal degradation issues in the field Network Infrastructure Migration & Upgrade Project

• Supported switch and router replacement projects across multiple client sites, including configuration backup and restoration

• Redesigned VLAN structures to improve network segmentation and reduce broadcast traffic

• Executed migrations during off-peak hours to achieve minimal-downtime cutovers

• Validated end-to-end connectivity post-migration before closing out each site IT Onboarding & Device Deployment Rollout

• Imaged and configured new-hire workstations, including OS setup, software installation, and peripheral configuration

• Provisioned user accounts and access permissions in Active Directory for new employees

• Standardized the onboarding checklist to reduce new-hire device setup time

• Coordinated with HR and IT teams to ensure devices were ready ahead of employee start dates Remote Helpdesk Support Rollout

• Assisted in establishing a ticketing workflow for remote helpdesk support, including intake, triage, and escalation procedures

• Tracked and resolved Tier 1/2 tickets against SLA targets, maintaining high first-contact resolution rates

• Contributed to a growing knowledge base of common issues and resolutions to reduce repeat tickets

• Supported remote users across multiple time zones with consistent, professional service delivery EDUCATION

Higher National Diploma, Computer Science

Federal Polytechnic Oko, Nigeria

ADDITIONAL INFORMATION

• Open to full-time and contract roles

• Willing to travel and work on-site deployments across North America

• Experienced in enterprise and Data Centre environments

• Strong communication and teamwork skills

• Strong troubleshooting and root-cause analysis skills

• Customer service champion with a track record of client satisfaction

• Rack & Stack, hot-swappable components (HDD/PSU), hardware lifecycle (install/replace/decommission), lifting up to 50 kg,

• Structured cabling (Cat5e/Cat6/Cat6A), fiber optic patching/termination, cable dressing, labeling, rack organization, 7x24x365 on-call support, security escort, incident response (P1/P2), infrastructure monitoring, backup/DR support, Microsoft Office, Microsoft Visio, ticketing systems, asset management tools, TCP/IP fundamentals, asset tracking, labeling, configuration records, audit-ready documentation

Contact this candidate