Customer Service & Client Support Professional

Anita Bhalani

Lawrenceville, GA • 678-***-****

**************@*****.***

Experienced and people-focused professional with a strong background in customer service, education, and financial assistance. Skilled at communicating complex information clearly, building trust with clients, and collaborating with diverse teams. Known for problem-solving, adaptability, and delivering high-quality service in fast-paced environments.

Core Skills

● Communication & Interpersonal Skills

● Customer Service Excellence

● Problem Solving & Critical Thinking

● Leadership & Team Collaboration

● Teaching & Instruction

● Adaptability & Time Management

Professional Experience

H&R Block — Tax Associate

Lawrenceville, GA Jan 2026 – Apr 2026

● Recently completed the H&R Block Income Tax Course with focus on delivering accurate filings and high-quality client service in fast-paced environments.

● Detail-oriented professional with a background in customer service and passion for helping clients navigate complex financial situations. Gwinnett County Public Schools — Substitute Teacher Suwanee, GA Aug 2004 – Feb 2021

● Instructed students (ages 5–15) in mathematics, science, and reading comprehension across various classrooms

● Managed classroom environments effectively, ensuring continuity of lesson plans and student engagement

● Collaborated with teachers and staff to support academic goals and student development

● Communicated with school administration regarding student progress and classroom needs

Education

Bachelor of Science in Accounting and Economics

Lala Lajpat Rai College of Commerce and Economics, Mumbai, India

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