Administrative & Customer Service Professional

Lisa DEGROFF

‘*** NE ** Ave. Apt * Fort Lauderdale, FL 33308 754-***-**** losin} *@*****.***

Prorice

‘Administrative and Customer Service Professional with more than 14 years of administrative and operational support experience

compromised of cashiering. purchasing. and accounting duties (accounts payable, accounts receivable, general tookkeeping, et). In-

depth automotive industry knowledge gained from ten years of dealership experience along with four ata servi:e provider. Expertise

{in both printing and meeting strict deadlines. Known as an individual who is ingrained wit a “take charge” approach and accepts

‘responsibilty for special projects. Proven record of consistently meoting/exceeding goals and performance objectives.

PROFESSIONAL EXPERIENCE

Uber/Uber Eats South Florida 07/2023 - Present

1 Dever

‘© Complete on-time deliveries by choosing best and most efficent routes while operating vehicle safely in hithly congested areas.

‘+ Complete rush deliveries on tight timetables to satisfy customer needs.

‘+ Maintain S-star eating andl a clean driving record with no traff violations.

Organized and submitted new order paperwork as per state regulations to avoid fines.

Cost incoming orders to calculate fair market value. Performed periodic daly scanning and copying,

Maroone Honda Hollywood, FL ‘01/2002 - 11/2008

1 Purchasing Agent/Cashier

Promoted to assist in office management, purchasing, bookkeeping, reporting, cashiering, troubleshooting and scheduling

maintenance. Responsible for negotiations and administering contracts with suppliers, vendors, and other representatives to locate

and arrange purchasing of gonds and services necessary for efficient operation of oxganization.

‘+ Analyzed price proposals, financial reports, and market data to determine market value of vehicies.

‘© Updated account payables and receivables, cutting and dispersing checks to customers for tag refunds, and created and submitted

‘expense reports tothe Comptroller.

Purchased all office supplies, including paperwork and forms that were used in the dealership.

Unloaded and placed incoming supply shipments into storage and distributed supplies to staff.

Documented customers referrals bonuses, cut bonus checks, and distributed via USPS,

Assisted in troubleshooting PC workstations by performing technical support

Coordinated faciity maintenance by contacting service technicians and following up on resolution,

Provided additional office support in all areas of daly operations such as fling and cashiering,

Maroone Toyota Hollywood, FL 01/1999 - 12/2002

Performed clerical utes, suc’ 2s fling. copying, scanning, nd shipping of office activites, business transactions, and other activites.

‘Assisted in daily bookkeeping billing, and invoicing. Organized and updated all company sales files.

Prepared and mailed invices, contracts, policies, and tag refund request checks.

Collected dispersed mony, completed banking transactions, and processed variable transactions.

Completed and mile bills, contract, policies, invoices, and checks.

Organized and maintained fles of closed sales following company standards.

Ordered and organized n'rw automotive paperwork to expedite the sales process.

Updated telephone records following internal personnel moves,

EDUCATION + CompuTeR Sxitts

High Schoo! Diploma, Winston Churchill High School, Potomac, MD

Microsoft Office (Word, Excel, PowerPoint, and Outlook), Type 45 WPM

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