Customer Service & CNA Support Specialist

Kaitlin Flowers

*******.*********@*****.*** 870-***-**** Houston, TX 77083

Highly motivated and compassionate individual with hands-on experience in customer service and healthcare support. Proven ability to manage multiple responsibilities while delivering exceptional client care. Adept in fostering positive relationships with patients, customers, and team members.

EXPERIENCE

AT&T Houston, TX

Customer Service Representative June 2025 - April 2026

• Assisted customers with inquiries regarding billing, account modifications, and service-related issues through both phone and in-person interactions.

• Resolved customer concerns through thoughtful identification of solutions and timely follow-up.

• Explained service plans and devices to help customers choose the best options for their needs.

• Processed payments, activations, and account changes diligently, ensuring accuracy.

• Maintained accurate customer records while safeguarding sensitive information, consistently meeting satisfaction and productivity benchmarks.

Tyson Foods Hope, AR

Production Worker December 2023 - April 2025

• Executed trimming, deboning, and cutting of meat and poultry in strict adherence to safety and quality protocols.

• Operated various machinery including grinders and packaging equipment for efficient food processing.

• Ensured product quality through accurate packaging and thorough labeling.

• Maintained a clean working environment by following rigorous sanitation and safety practices.

• Fulfilled physical demands of the job, including frequent lifting and repetitive motions while adhering to ergonomic standards. EDUCATION

Lafayette County Stamps, AR

High School Diploma August 2018 - May 2023

Twin Rivers Health and Rehabilitation Arkadelphia, AR Certified Nursing Assistant July 2022 - November 2022

• Delivered compassionate patient care, assisting with daily living activities including bathing, dressing, and mobility assistance.

• Conducted vital sign monitoring, alerting nursing staff of any significant changes or concerns.

• Supported various medical procedures, including wound care and medication administration under nurse supervision.

• Ensured a hygienic environment by maintaining cleanliness and organization of supplies.

• Offered emotional support to residents and families during challenging times. SKILLS

• Certifications: CPR Certification, Driver's License

• Languages: English

• Other: Microsoft Office, Customer Service, Account Management, Multitasking, Data Entry, Basic Life Support, Working with Adult Population, Skilled Nursing Facility Experience, Teamwork, Leadership, Self-discipline

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