Operations & Customer Service Leader

Dawn Odell

Las Vegas, NV 702-***-**** **********.**@*****.***

Professional Summary

Operations and customer service professional with 14+ years of leadership experience in retail, housekeeping, caregiving, and business ownership. Dependable leader known for exceptional customer service, organization, and attention to detail.

Core Skills

• Leadership • Housekeeping • Commercial & Residential Cleaning • Customer Service • Team Supervision • Inventory • Cash Handling • Scheduling • Microsoft Office • CPR/First Aid • Caregiving

Professional Experience

Business Owner, Clean Freak Services 2018-Present

Managed residential housekeeping business, built loyal client base, scheduled services, handled finances, and maintained exceptional cleaning standards.

Private Caregiver 2021-2024

Provided compassionate in-home care, meal preparation, transportation, companionship, and light housekeeping while ensuring client safety.

Shift Supervisor/Keyholder, CVS Pharmacy 2011-2015

Promoted into leadership role. Supervised staff, managed cash handling, inventory, scheduling, customer service, and daily store operations.

Certifications

CNA • Home Health Aide • Caregiver • Food Handler • Driver License

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