Technical Writer and Designer

John Drew

********@**.*** Edison, NJ

SUMMARY

Graphic Designer candidate with 21 years of experience spanning visual communications, branding, graphic design, presentation design, publication design, illustration, and information design. Founder and Art Director of JHD Designs LLC; recent roles combined visual communications design with client-facing presentations, manuals, help systems, and digital content. BA in Visual Communications (Design); skilled in Adobe Creative Cloud, infographics, data visualization, WordPress, and AEM.

WORK EXPERIENCE

EOSE Edison, NJ (On-site)

Lead Technical Writer Visual Communications Designer Oct 2023 - Jun 2025

• Led business communications and documentation for 3 product launches, delivering presentations, manuals, help systems, and client-facing content that increased product adoption by 20%.

• Produced clear, user-focused materials that supported successful product rollouts and improved the customer onboarding experience.

• Developed cross-functional communication assets that strengthened product understanding and enabled more effective client engagement.

AMPCUS / Siemens Healthineers Remote

Lead Technical Writer / Technical Writer III Information Designer Nov 2021 - Apr 2023

• Led writing and content ownership for automated medical device documentation within the Atellica portfolio, supporting customer-facing, internal, and regulated documentation needs.

• Developed and maintained technical content to ensure documentation met business, user, and compliance requirements across multiple audiences.

• Managed documentation deliverables for automated medical devices, providing clear, accurate, and consistent information design for regulated products.

APS (Arizona Public Service) Remote, AZ

Quality Assurance Manager (Contract) Jun 2021 - Sep 2021

• Managed QA communications, test documentation, review materials, and process documentation supporting IBM Maximo mobility applications and API-Connect middleware.

• Coordinated quality assurance artifacts and stakeholder communications to support testing activities, documentation reviews, and process consistency across mobility applications and middleware integrations. Aerotek Freehold, NJ

Quality Assurance Specialist (Contract) Jan 2021 - Mar 2021

• Prepared testing documentation for FDA-regulated diagnostic devices, including COVID-19, Alere Pregnancy, and other rapid diagnostic products.

• Supported quality assurance efforts by maintaining accurate documentation aligned with regulatory and product testing requirements.

PwC (Stefanini) Florham Park, NJ

Content Writer Content Manager Sep 2018 - Oct 2019

• Managed the migration of legacy documentation from Documentum to Adobe Experience Manager (AEM), ensuring an organized and accurate transition of critical content.

• Updated and validated legal, compliance, business, and internal documentation to maintain accuracy, consistency, and alignment with organizational standards.

Firmenich Plainsboro, NJ

IS Automation Support Technical Writer Mar 2016 - Jun 2018

• Authored technical and business documentation for lab automation systems, chemical analyzers, and manufacturing technology environments.

• Documented hardware and software installation processes to support system implementation and operational consistency.

• Produced clear, structured materials that supported technical operations across laboratory and manufacturing settings.

MetLife Somerset, NJ

Release Manager Applications Product Owner Aug 2004 - Dec 2014

• Served as Platform Owner and Applications Product Owner for multiple enterprise software systems supporting annuities, insurance illustrations, banking, and related financial platforms.

• Managed product ownership responsibilities across a diverse application portfolio, aligning platform capabilities with business and operational needs.

• Oversaw the direction and support of core financial technology platforms, including enterprise applications tied to insurance and banking services.

JHD Designs LLC Remote

Founder Art Director & Visual Communications Consultant 2013 - Present

• Lead a remote creative consultancy delivering branding, graphic design, presentation design, web design, publication design, illustration, and visual communications services.

• Direct art and visual communications initiatives, translating client goals into cohesive and effective creative solutions.

• Manage end-to-end design engagements, overseeing concept development, execution, and delivery across a range of digital and print projects.

EDUCATION

Collins College

Bachelor of Arts (B.A.), Visual Communications (Design) Tempe, AZ

2004

Academy of Art University

Graduate Studies (MFA Coursework), Production Design & Fine Arts San Francisco, CA

2009

Kean University

Computer Information Systems Coursework, Computer Information Systems Union, NJ

2002

New Jersey Institute of Technology

Computer Information Systems Coursework, Computer Information Systems Newark, NJ

2002

DeVry University

Computer Information Systems Coursework, Computer Information Systems Woodbridge, NJ

1994

SKILLS

Graphic Design • Art Direction • Presentation Design • Visual Communications • Executive Communications • Brand Identity • Publication Design • Information Design • Technical Illustration • Infographics • Data Visualization • Digital Content • Web Content Management • Content Governance • Training Materials • Customer Communications • Adobe Experience Manager • WordPress • Adobe Creative Cloud • PowerPoint • SharePoint • Confluence • HTML

• XML • HTL • ColdFusion • SQL • Cosima • TFS • Google Workspace • Jira • Adobe Acrobat Document Cloud • Oracle

CAREER HIGHLIGHTS

• 20+ years delivering creative communications, presentation design, web content, documentation, and enterprise communications across regulated and technical environments.

• Fortune 500 and enterprise experience includes MetLife, Siemens Healthineers, PwC, Firmenich, EOSE, and independent consulting through JHD Designs LLC.

• Creative/digital toolkit includes Adobe Creative Cloud, PowerPoint, Adobe Experience Manager, WordPress, SharePoint, Confluence, HTML, XML, HTL, ColdFusion, SQL, COSIMA, TFS, and Google Workspace. PORTFOLIO

www.jhd-designs.com

• Portfolio includes graphic design, branding, illustration, publications, website work, marketing communications, and visual storytelling.

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