Administrative & Front Desk Support Specialist

HUSNA ALI

224-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Administrative professional with experience coordinating schedules, maintaining records, managing front-desk communications, and supporting daily office operations. Skilled in handling confidential information, organizing documentation, assisting customers, and collaborating with staff and leadership. Demonstrated leadership and event coordination experience through student government, campus initiatives, and nonprofit service. CORE SKILLS

Administrative Support • Calendar & Appointment Scheduling • Records Management • Front-Desk Operations • Event Coordination • Customer Service • Data Entry • Microsoft Office • Team Collaboration • Confidentiality ADMINISTRATIVE & SUPPORT EXPERIENCE

Patient Experience Coordinator Athletico Oct 2025 - Jul 2026

• Coordinated daily administrative processes, including registration, appointment scheduling, document review, and financial information collection.

• Maintained accurate and confidential electronic records and verified required information before appointments.

• Communicated with customers regarding appointments, documentation requirements, and account responsibilities.

• Collaborated with staff and leadership to resolve scheduling issues and support efficient daily operations.

• Handled sensitive information with professionalism, accuracy, and discretion. Rehab Aide Athletico Apr 2025 - Oct 2025

• Supported daily office and clinic operations by organizing work areas, equipment, and supplies.

• Maintained an orderly environment and completed tasks based on changing operational priorities.

• Assisted with check-in, scheduling, front-desk communication, and coordination between staff and visitors. Receptionist Balanced Care Chiropractic Jul 2023 - Oct 2023

• Managed calendars, scheduled appointments, answered multi-line phones, and directed messages and inquiries.

• Maintained accurate records, verified required information, and provided administrative support to staff. Medical Receptionist Ruhi Askari, M.D. Feb 2022 - Aug 2022

• Scheduled appointments, updated records, collected payments, and processed referrals and related documentation.

• Routed questions and concerns to the appropriate staff while protecting confidential information. LEADERSHIP EXPERIENCE

Vice President & Secretary of Diversity and Inclusion Student Government Association, Harper College

• Led diversity initiatives, drafted legislation, prepared communications, and coordinated activities with cabinet members.

• Planned Fresh Check Day, coordinating logistics and communication with campus departments, partners, and participants. President & Co-Founder UNICEF Club, Harper College

• Co-founded and led a student organization, managing meetings, communications, fundraising, and volunteer initiatives.

• Coordinated events and partnerships with other student organizations to increase participation and community involvement. VOLUNTEER EXPERIENCE

General & Pharmacy Volunteer St. Alexius Medical Center 400+ Volunteer Hours

• Supported hospital staff with clerical tasks, guest services, inventory organization, and other daily operational needs. EDUCATION

Roosevelt University Chicago, IL

Bachelor of Arts in Biology December 2024

Harper College Palatine, IL

Associate of General Studies August 2021

Associate of Science December 2020

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