Case processor I
Resume:
V. DINIS
HARRIS
E C M S C O O R D I N A T O R
**********@*****.***
W O R K E X P E R I E N C E
P R O F I L E
Multilingual professional fluent in Portuguese and Spanish, offering over 10 years of experience in software testing, customer service, and financial aid advising. Adept at software quality assurance, regulatory compliance, and helping clients and students navigate complex systems. Known for strong attention to detail, communication skills, and client-centered service. Analyze and evaluate client eligibility for services using the Cap60 database.
Maintain electronic case files by compiling, merging, and organizing documents packets using Adobe Acrobat.
Engage in transcribing client status voicemails using Maryland State Government software.
Use Microsoft Office tools to communicate with Client Services for needed documents and data.
Excel required minimum of 8 packets a day by completing 10-15 packets for case completion and audit.
Communicated with 100+ students a semester to discuss resources, appeal procedures, and application
procedures.
Using knowledge of Title IV aid and Maryland State Regulations to administer federal, state, and/or
institutional grants.
Use Microsoft Office and CRM software to create reports, merge, and evaluate complex data for end-of-year
summary.
Participate in 3-5 student recruitment and outreach activities, workshops, and other events to offer guidance to prospective students and staff.
Client Services Specialist / ECMS Specialist
Financial Aid Counselor
Dec 2024 - PRESENT
Mar 2024 - Jun 2024
Community Action Council of Howard County
Bowie State University
E D U C A T I O N
MONTGOMERY COMMUNITY COLLEGE
TAKOMA PARK, MD
A.A. Business Administration
TESST ELECTRONICS & COMPUTER INSTITUTE
HYATTSVILLE, MD
Computer Specialist Certificate
S K I L L S
Software Testing
CRM Software
Grant Regulations & Counseling
Case Management
Data Integrity
Effective Communication
HP/Dell Servers
L A N G U A G E S
English (Fluent)
Portuguese (Native)
Spanish (Fluent)
V D H
V. DINIS
HARRIS
E C M S C O O R D I N A T O R
**********@*****.***
W O R K E X P E R I E N C E C O N T .
Created 150+ test cases with 95% coverage; executed over 1,000 test cases to deliver quality software products according to defined processes and best practices.
Performed smoke, regression, and performance testing and recommended changes and needed implementations to improve software.
Collaborate with software project leads to develop test plans for AutoChem software products, determine testing resource requirements, and coordinate formal software product testing for these products. Provided guidance, coaching, mentoring, and leadership to 3 interns to assist with implementing software testing process across AutoChem. Software Test Engineer
Nov 2016 - Jan 2023
Mettler-Toledo AutoChem
Achieved and maintained MDP (Mail Design Professional) certification within the first year of employment to gain a thorough understanding of assigned clients' products and business strategies to identify additional revenue opportunities.
Used Microsoft Office tools to develop and present proposals to decision-makers that enhance revenue and profitability and deliver in- depth analysis and presentations to senior-level management. Engaged regularly with client representatives in person to strengthen relationships and foster loyalty while cultivating and managing relationships with small to medium-sized clients to encourage repeat business and new opportunities.
Customer Service Representative
Aug 2011 - Nov 2016
Pitney Bowes Management Services
E D U C A T I O N
MONTGOMERY COMMUNITY
COLLEGE
TAKOMA PARK, MD
A.A. Business Administration
TESST ELECTRONICS & COMPUTER INSTITUTE
HYATTSVILLE, MD
Computer Specialist Certificate
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