Remote Customer Service & Sales Professional

Gul Bano Mirzai 437-***-**** ***.********@****.***

Gul Bano Mirzai

*** ******* ****, ******* *******, M3C 1B5

437-***-**** ***.********@*****.***

SUMMARY OF QUALIFICATIONS: Organised and detail-oriented administrative professional with experience in customer service, office coordination, scheduling, and operational support in international organisations. Skilled in managing phone calls and email communications, coordinating appointments, handling administrative tasks, and using Microsoft Outlook and Team in fast-paced office environments. SKILLS:

● Customer Service

● Front Desk Support

● Microsoft Office (MS Outlook, MS Team, MS Word, MS Excel and MS Powerpoint

● Schedule and Coordination, Communications via phone and email

● Administrative, Organization and Multitasking

EMPLOYMENT HISTORY:

Administrative Associate 2023-2024

UN Women, Kabul Afghanistan

● Assisted staff, partners, and visitors professionally in person, online and by phone.

● Managed communications, scheduled meetings, and coordinated appointments using Microsoft Outlook.

● prepared and distributed official documents, schedules and training materials.

● Responded to inquiries and directed information to appropriate departments and team members.

Protection Admin/Finance Assistant 2022-2023

International Organization of Migration (IOM), Kabul Afghanistan Gul Bano Mirzai 437-***-**** ***.********@****.***

● Managed Calendars, scheduled meetings, and coordinated office communications for senior management.

● Provided administrative support and handled phone and email inquiries professionally.

● Coordinated travels, meetings, and office logistics across multiple regional offices

● Coordinate with all operational teams such as HR, Logistic, IT, Finance and Admin of office for our programme team (Managers, officers, and all regional staff) Advocacy and Admin Officer 2017-2022

Aga Khan Foundation (AKF), Kabul Afghanistan

● Provided administrative and coordination support for national advocacy Manager and education programs, including workshops on disability rights and child protection.

● Coordinated with government counterparts, donors, and INGOs including Ministry of Education on program implementation and reporting.

● Managed field visits, training logistics, travel arrangements, and translation support for assessments and workshops.

● Prepared and submitted program reports, supported monitoring and evaluation, and assisted with data collection and analysis.

● Handled administrative, finance, and procurement tasks including payments, documentation, and partner coordination.

Admin Assistant Part Time 2015-2017

Aga Khan foundation (AKF), Kabul Afghanistan

● Provided comprehensive administrative and operational support for education programs, including workshops, conferences, and field activities.

● Managed budgets, procurement, HR documentation, recruitment support, and travel/logistics arrangements.

● Coordinated reporting, data tracking, monitoring and evaluation, and prepared regular progress updates for management.

● Supported audits, documentation, translation, and liaison with Ministry of Education, donors, and field teams.

EDUCATION:

Bachelor in Business Administration 2014 – 2017

Gul Bano Mirzai 437-***-**** ***.********@****.*** Tolo E Aftab University, Kabul Afghanistan

Trainings:

2017- AUAF - English certificate and examination; passed 2017- Youth Speaker Forum Certificate, Business and Development 2022- IOM- Certificate Cash Based Intervention Training 2022- KAYA- Preventing Corruption Online Course

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