Remote Call Center Customer Service Manager

Sharaun Crowder

REMOTE CALL CENTER CUSTOMER SERVICE

Lithonia, GA 470-***-**** *************@*****.***

linkedin.com/in/sharaun-crowder-64a31527a

PROFESSIONAL SUMMARY

Customer service professional with over 10 years of experience supporting people, resolving concerns, explaining policies, and maintaining accurate records. Brings remote work experience and a strong background in employee relations, benefits support, and cross-functional communication. Seeking a remote call center position applying clear communication, problem-solving, attention to detail, and discretion with sensitive information.

CORE SKILLS

Customer and employee support Issue resolution Policy and benefits explanations Remote collaboration Accurate recordkeeping Confidential information handling Scheduling and coordination Workday ATS Time management

PROFESSIONAL EXPERIENCE

Sr. Manager, HR Strategy

Kaiser Permanente, Atlanta, GA 02/2020–12/2025

•Served as a point of contact for employee concerns, communicating clearly and helping resolve workplace issues.

•Helped employees understand benefits programs and navigate open enrollment requirements.

•Coordinated recruitment and performance review processes, communicating requirements and supporting timely completion.

•Used Workday ATS to support recruitment operations while following organizational policies and employment requirements.

Executive HR Specialist / Executive Development Coordinator

Amazon Services LLC, Remote 08/2015–02/2020

•Worked remotely with multiple teams to support HR projects and employee engagement initiatives.

•Maintained accurate personnel records and handled sensitive information with discretion.

•Communicated across management levels and coordinated with HR Operations, employee relations, and IT to address issues.

•Supported process improvements focused on the customer experience and coordinated project activities across teams.

ADDITIONAL EXPERIENCE

Human Resources

United States Postal Service 2021–2024

•Responded to employee questions about HR procedures and directed concerns to the appropriate department.

•Maintained employee records and processed HR paperwork with accuracy and confidentiality.

•Coordinated HR requests and follow-up communication to help employees receive timely support.

Shipping and Receiving Supervisor

Dental Science 2015–2018

•Supervised shipping and receiving activities and coordinated daily work assignments.

•Checked incoming and outgoing shipments for accuracy and maintained shipping and inventory records.

•Coordinated with internal teams and carriers to address delivery delays and shipment discrepancies.

EDUCATION

Bachelor’s Degree in Business Administration; Management and Operations

American InterContinental University

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