Head Sales Associate & Customer Service

AF

ALEXIS FRANCIS

********@*****.*** 786-***-**** Southaven, MS 38671

Professional experience includes developing relationships with vendors and suppliers to ensure timely delivery of merchandise, demonstrating effective vendor management skills. Analyzed market trends to establish competitive pricing strategies, contributing to improved sales forecasting and market positioning. Customer feedback was tracked through surveys and focus groups, leading to operational enhancements and increased customer satisfaction. Compliance with safety regulations was maintained within the store environment, showcasing a commitment to regulatory adherence and conflict resolution.

Vendor management

Market analysis

Customer feedback

Sales forecasting

Customer service

Team leadership

Conflict resolution

Regulatory compliance

Relationship building

Data analysis

Effective communication

Time management

Problem solving

Columbia Sportswear SOUTHAVEN, MS

Head Sales Associate

10/2024 - Current

Developed relationships with vendors and suppliers to ensure timely delivery of merchandise.

Analyzed market trends to determine competitive pricing strategies for products and services.

Tracked customer feedback through surveys or focus groups in order to improve operations.

Ensured compliance with all safety regulations within the store environment.

Resolved customer complaints promptly and professionally while maintaining excellent customer relations.

Camping World Olive Branch,

Mississippi

Receptionist Assistant

05/2023 - 11/2023

Scheduled appointments for clients and ensured accuracy of information. Assisted with special projects as requested by management team. Provided administrative support to the receptionist. Organized filing system for easy retrieval of documents. Ensured that all visitors sign-in upon entering the premises. Macys Department Store South Beach,

Florida

Sales Associate

06/2018 - 12/2018

Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Provided accurate information about products, prices and services. Upsold additional items based on customer interests and needs. Processed returns, exchanges, and refunds in accordance with company policies.

Summary

Skills

Experience

Us department of veterans affairs

Philadelphia, PA

Veterans Service Representative

06/2003 - 06/2017

Assisted veterans in preparing documents required for benefit claims. Coordinated with various federal agencies to ensure veteran's eligibility for benefits.

Provided information and assistance to veterans regarding VA benefits, services, and programs.

William Penn Inn Lower Gwynedd, PA

Server

06/2000 - 06/2005

Responded efficiently to guest inquiries and complaints in a professional manner.

Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Stayed informed about daily specials, new menu items, promotions. Chestnut Hill College Philadelphia, PA

Bachelor of Science

05/2007

Education and Training

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