Customer Experience Associate Candidate

TITILAYO TENIOLA REBECCA

Chestermere, Alberta, Canada 825-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 4+ years of experience serving people in busy, service-driven environments. Skilled at listening to understand needs, explaining complex information simply, and earning lasting trust. Helped grow a business by expanding services and building customer confidence, and comfortable learning new systems and working toward team goals. Seeking a Customer Experience Associate role where I can deliver exceptional service, support branch targets, and keep learning.

CORE SKILLS

Customer Service: Listening to understand needs, building trust, resolving concerns with empathy and professionalism

Communication: Explaining complex information clearly and simply; working with professionals, colleagues, and the public

Accuracy & Processing: Detail-focused verification, accurate records and logs, confidentiality, regulatory compliance

Advice & Sales Support: Guiding OTC product choices, expanding services, and growing a business through customer trust

Technology: Automated systems and pharmacy software including HealthWATCH; comfortable learning new platforms

Teamwork: Collaborating in busy teams; supervising and mentoring staff to meet shared standards and goals

WORK EXPERIENCE

Pharmacy Assistant (Placement) Shoppers Drug Mart, Calgary, AB July 2026 – September 2026

•Supported high-volume, customer-facing workflows in a busy Canadian retail setting, working safely, accurately, and efficiently

•Operated automated systems and HealthWATCH, and helped maintain accurate records and inventory levels

•Facilitated clear communication between patients and healthcare providers

Superintendent Pharmacist ACJ Pharmacy, Nigeria January 2022 – June 2026

•Served customers and patients daily, listening to their needs, explaining medication information in simple terms, and recommending suitable OTC options

•Resolved queries, concerns, and complaints with professionalism and empathy, earning patient trust

•Verified prescriptions for accuracy before dispensing and kept accurate, up-to-date records and logs in line with regulatory requirements

•Supervised and mentored assistants and support staff, ensuring consistent service and adherence to Standard Operating Procedures (SOPs)

•Managed procurement, inventory, and storage to keep the pharmacy stocked and running smoothly

•Collaborated with physicians and other healthcare professionals to support patient outcomes

•Led community education initiatives on disease prevention and responsible medication use

•Maintained compliance with Pharmacists Council of Nigeria (PCN) guidelines, including licence renewals and premises inspections

•Key achievement: spearheaded the transformation of the premises from a registered patent medicine vendor (2022) into a fully licensed, PCN-compliant community pharmacy (2023), expanding services, increasing patient trust, and significantly growing the business

EDUCATION

Bachelor of Pharmacy (B.Pharm) Olabisi Onabanjo University, Ogun State, Nigeria 2013 – 2018

Faculty of Pharmacy, 5-year professional degree program

LICENSURE, CERTIFICATIONS & LANGUAGES

•Registered Pharmacist, Pharmacists Council of Nigeria (PCN)

•PEBC Qualifying Examination Candidate, Pharmacy Examining Board of Canada (expected February 2027)

•Languages: English (Fluent), Yoruba (Native)

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