Certified Pharmacy & Data Entry Coordinator
Resume:
Jamie Hoolehan
Twin Lake, MI ***** +1-231-***-**** *******@***.***
Professional Summary
I am seeking full time or part time employment.
Work Experience
Oder entry/Data entry
Garrison Dental Solutions Spring Lake, MI
November 2025 to July 2026
Oder entry/data entry.
Guest service coordinator/office manager
Sun Retreats Silver Lake Silver Lake, MI
April 2025 to November 2025
Reservations for guests on campspot. Daily financials. Monthly inventory of camp store. Check guests in/out. Customer service.
Travel Agent
Cruise and Travel Experts Spring Lake, MI
August 2022 to July 2024
Arranged travel for my clients. Full service travel advisor. Dr. Assistant
Eyemart Express Muskegon, MI
August 2021 to August 2022
Performed pre testing for eye patients. Scheduling patients . Assisted Dr. Plasma Processing Technician
CSL Plasma-Muskegon MI
February 2021 to July 2021
• Obtain/label sample from donated Plasma unit using aseptic technique.
• Process/Package donated plasma units for shipping.
• Assist Phlebotomist on Donor floor (setting up/breaking down plasma machines). Certified Pharmacy Technician
Mercy Hospital Muskegon, MI
September 2020 to February 2021
• Maintaining/refilling/ the drug dispensing system PYXIS.
• Telephone Triage
• Charge back (revenue) for medication orders in the patients EMR chart (data entry). Certified Pharmacy Technician
North Ottawa Community Hospital Grand Haven, MI
February 2012 to September 2020
• Maintaining/refilling/training of employees on the drug dispensing system PYXIS.
• Aseptic technique process mixing I.V. solutions.
• Charge back (revenue) for medication orders in the patients EMR (data entry).
• Pre-packing/unit dosing medications.
Certified Pharmacy Technician
Great Lakes Specialty Hospital Muskegon, MI
June 2011 to May 2012
• Maintaining/refilling the drug dispensing system Med Dispense.
• Aseptic technique process mixing I.V. solutions.
• Entering daily drug order with the drug company Amerisource.
• Pre-packing/unit dosing medications.
• Assisting the Pharmacist in any fashion that is necessary. Medical Records Technician
Orthopaedic Associates of Muskegon Muskegon, MI
April 2009 to November 2011
• Started on ground level in implementing and acclimating change from paper to EMR.
• Fulfilling Medical Records request. (Insurance, Legal, Patient, etc.)
• Daily administrative duties (not limited to): Making, pulling, filing of paper charts. Certified Pharmacy Technician
Walgreen's-Whitehall MI
September 2007 to May 2009
• Input prescriptions/ billed insurance companies (third party rejects, prior authorizations).
• Dispensed prescriptions.
• Processing of the Cardinal & warehouse drug order.
• Customer Service.
Receptionist
Meet and greet visitors Various
October 2007 to October 2008
on phone and in person. Customer service.
• Mental Health Department Secretary- Schedule patients with Dr., Medical Records.
• Administrative Assistant- data entry, creating reports, assisting in various projects. Billing/Inputting Pharmacy Technician
Hometown Pharmacy LTC New Era, MI
November 2006 to March 2007
• Inputting medication orders & patient profiles into the EMR system (data entry).
• Reconciling daily ECS insurance claims (billing), obtained prior authorizations. Certified Pharmacy/Lead PYXIS Technician
North Ottawa Community Hospital Grand Haven, MI
August 2003 to November 2006
• Maintaining/refilling/training of employees on the drug dispensing system PYXIS.
• Aseptic technique process mixing I.V. solutions.
• Charge back (revenue) for medication orders in the patients EMR (data entry).
• Pre-packing/unit dosing medications.
Corporate/Leisure Senior Travel Specialist
Carlson Wagonlit Travel Muskegon, MI
October 1994 to February 2003
• Arranged corporate and leisure travel for my clients (high end sales).
• Strong customer service.
Education
Baker College
August 2003 to August 2003
Upper secondary education
Associate's degree
High school diploma or GED
Skills
Pharmacy Technician Experience Cash drawer handling ER Sterilization Live chat Schedule management Calendar management Phone communication Database systems Conflict de-escalation Copy machines Zoom Accounts receivable Editing Desktop applications Time management Medical billing Veterinary terminology Sales support Adhering to traffic regulations Financial record maintenance Weight handling in the workplace Interpersonal skills Office experience Customer inquiry handling Outbound calling Dental terminology Retail sales Office supply management Medical record abstraction Windows Social media management Executive administrative support Healthcare privacy protection Medical billing account reconciliation Medical office experience Microsoft Outlook Cerner Phone call management QuickBooks Driving Productivity software HIPAA EHR systems Writing skills Medical scheduling Quality Assurance Accounts payable Meeting scheduling Microsoft Word Closing sales Ophthalmology Patient collections management Task prioritization Balancing cash drawers Records management experience within healthcare sector Analytical thinking Database software proficiency Customer information system software Client relationship development Customer support experience within retail industry Insurance medical billing Research Project management software Cross-selling Balancing end-of-day transactions Travel industry Gmail Data entry Compliance Account management Staff scheduling Receiving shipments Fact checking Teamwork Phone customer support Customer engagement Sales follow-up Negotiation Word embeddings Medical coding Team scheduling Scanning Client communication Google Workspace Practice management software Documentation tools Empathy Patient registration Medical billing and coding communication with insurance companies Grammar Experience Medical billing specialist experience Data management Health insurance policy knowledge Hospital Experience Google Docs Order tracking Communication skills Intake Communication platforms Records maintenance Handling patient inquiries Sales management systems proficiency Medical record retrieval Word processing Clinical staff scheduling Company vehicle operation Triage Medical coding experience in physician offices Physiology Knowledge Flexibility Managing client accounts Medical debt collection accounts Computer literacy Dental receptionist Microsoft Teams Decision making Office activity coordination Physical document handling Basic math Medical terminology Customer service Transcription Filing Product demos Medical Records Microsoft Office Experience Administering Injections Insurance Verification Clinical confidentiality policies Employee relationship building Managing clients in a customer support role Microsoft PowerPoint Client inquiry handling Problem-solving Appointment scheduling Database management In-person customer service Report preparation Typing Technical Proficiency Multitasking Dental office experience Pre-authorization review for utilization management Inside sales Managing teams in a customer support role Animal handling Spreadsheets Critical thinking File organization Data accuracy checks Texting/chatbox tools Managed care Guest relations Vendor relationship building E-learning platforms Counting cash Account development Managing customer accounts Organizational skills Quality data entry Customer support Household management Financial concepts Customer data entry Home & community care Retail math Leadership Clinical documentation standards Dental insurance Microsoft Excel Cash handling Health record tracking Phone etiquette Multi-line phone systems Office record organization Attention to detail Confidential information handling Clerical experience Community relationship building Closing sales leads Customer communication First aid Manual handling Patient interaction Customer relationship building Chairside assisting Patient observation Animal care Electronic health records (EHR) management Customer returns handling Medical claims submission Reservation systems Assisting medical staff Sales Proofreading Anatomy knowledge Professional networking Accounting Order Entry Clinical information systems Medicaid Technical customer support for office equipment De-escalation techniques Client rapport building Customer complaint resolution Office management Front desk Computer operation Marketing Laboratory Experience Written communication Medical assisting Private practice experience Stocking Client retention Data analysis skills Google Sheets Administrative experience Animal restraint Office phone management Patient Care Patient management software Maintaining patient confidentiality EMR systems Achieving sales targets Epic Accounting software Aseptic Technique Client file management Direct sales Sales negotiation Math Sabre Global Distribution System Client database systems Bookkeeping Schedule creation Call center SAP Mail metering Client email correspondence Email customer support Clinical data entry Individual consumer customer service Property leases Meeting or exceeding sales goals Google Calendar Client interaction via phone calls Video conferences (communication methods) High-end sales Travel agency experience Client services Pharmacy benefits management experience Resource utilization in healthcare Health insurance knowledge Computer skills Health information regulatory compliance Managing patient records
Languages
English
Certifications and Licenses
Driver's License
Pharmacy Technician Certification
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