Customer Service Server with POS Experience

Job Seeker

***********@*****.***

Willing to relocate to: Pompano Beach, FL

Work Experience

Server

Bahia Cabana Beach Resort-Fort Lauderdale, FL

June 2005 to November 2012

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner

• Demonstrated extensive knowledge of the bar menu, including specialty cocktails, craft beers, and wine selections

• Effectively upsold menu items to increase sales revenue by XX%

• Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests

• Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts

• Managed cash transactions accurately and efficiently using POS system

• Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction

• Assisted in training new servers on menu knowledge, service standards, and POS system operation

• Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours

• Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery

• Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary

Education

Early Childhood Education (Broward College)

Cardinal Gibbons High school-Fort Lauderdale, FL

August 2002 to June 2010

Skills

• Customer service

• Serving

• POS

• Food handling

• Basic math

• Food service

• Food industry

• Bartending

• Sales

• Loyal, honest, a people person with a joy of having customers enjoy their experience.

• Food safety

• Restaurant experience

Languages

• English

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