Customer Service, Front Desk Reception, Microsoft Office, Phones

Erica Diaz

****************@*****.*** 714-***-**** Buckeye, AZ

EXPERIENCE

June 2026- Present

Roaming Ticket Coordinator (RTC), Adecco/Ross Distribution Center - Buckeye, AZ

Coordinate ticketing and marking activities throughout the department to support efficient merchandise processing.

Check that the merchandise is being processed with the correct ticket and category.

Monitor multiple work areas and respond to ticketing and processing needs.

Communicate with team members and leadership to resolve discrepancies and maintain workflow.

Use scanning and warehouse systems to support accurate merchandise processing and tracking.

Fallow established procedures, productivity standards, and safety requirements.

May 2025 – May 2026

Food Service Worker, Youngker High School Cafeteria – Buckeye, AZ

Prepare and serve meals in a high-volume cafeteria while following food safety and sanitation standards.

Operate POS systems, manage student meal accounts and handle cash transactions accurately.

Assist with daily food preparation, portioning, and inventory restocking.

Maintain a clean, organized workspace in compliance with health regulations.

Provide friendly efficient service to students and staff.

Update production logs and correct errors in real time to support workflow.

November 2022 – February 2025

Intake Coordinator, Child Guidance Center – Santa Ana, CA

Scheduled pediatric mental health intake appointments and managed high-volume phone intakes.

Conducted initial assessments and gathered personal, medical, and service-related information.

Collaborated with clinicians, social workers, and case managers, including those supporting foster youth.

Handled confidential information with professuionalism.

Ensured strict HIPAA compliance throughout the intake process.

Verified insurance coverage and coordinated admission requirements.

Trained new intake staff in workflows and best practices.

October 2016 – November 2022

Job Coach/ Skills Trainer, Goodwill Orange County, Santa Ana, CA

Supported adults with developmental disabilities in employment readiness and work success.

Delivered on-on-one and group job skills.

Assessed vocational abilities and developed individualized employment plans.

Documented progress and ensured compliance with healthcare and program standards.

Collaborated with employers to support job retention and accommodations.

Provided ongoing coaching and on-the-job training.

July 2013 -October 2016

Receptionist/Administrative Assistant, Alexander’s Mobility Services, Tustin, CA

Managed multi-line switchboard operations and greeted visitors professionally.

Provided administrative support to upper management and to multi-office locations.

Managed mailroom operations, vendor accounts, and inventory tracking.

Copied, filed and maintained paper and electronic documents.

Scheduled meetings and supported numerous departments.

Handled confidential information with professionalism.

EDUCATION

La Quinta High School - Westminster, CA – Diploma Graduated 1993

SKILLS

Customer Service

High-Volume Data Entry & Reporting Tools

Microsoft Office (Word, Power Point, & Excel)

Calendar Management (Google Calendar, Outlook)

Documentation Accuracy

Intake Scheduling Software

Appointment Coordination

Insurance Verification

Policy Analyst

Risk Assessment

HIPAA Compliance

EMR/EHR Systems

Multi-Line Phone Systems

Written and Verbal Communication

Time Management

Ticket Coordination & Inventory Verification

Production Metrics Tracking & Daily Logs

Bilingual: English & Spanish

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