Client Services
Resume:
Houston, TX *****
**************@*****.***
EDUCATION AND
TRAINING
GED
Tegler Career Center, Pasadena, TX
July 1996
National Institute of Technology,
Houston, TX
May 2001
SUMMARY
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. SKILLS
EXPERIENCE
DISHWASHER
The Taco Stand Houston, TX August 2021 - Current JOSEPHINE SANCHEZ
• Health code requirements
• Sanitizing protocols
• Kitchen station support
• Hazardous chemical handling
• Cleaning procedures
• Multitasking
• Reliable and trustworthy
• Organizational skills
• Relationship building
• Team building
• Working collaboratively
• Flexible
• Active listening
• Decision-making
• Communication
• Troubleshooting skills
• High efficiency
• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
• Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
• Developed great team spirit with other personnel by pitching in and helping with task completion.
• Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
• Replaced clean utensils in storage bins for easy access.
• Studied methods of coworkers, successfully learning kitchen and food service skills.
• Backed up kitchen team members during heavy work periods to maximize team coverage.
• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
• Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. JS
SALES REPRESENTATIVE
Empereon-Constar Houston, TX August 2020 - November 2020 ASSISTANT STORE MANAGER
Family Dollar Houston, TX June 2019 - May 2020
• Contacted new and existing customers to outline benefits of products.
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Prepared and processed contracts and order forms for new and existing customers.
• Created sales and revenue-generating opportunities in new markets to improve bottom line.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
• Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Contact this candidate