Senior Account Manager & Sales Executive

Michael Farmer

586-***-**** **********@*****.*** Metro

Detroit, MI

PROFESSIONAL SUMMARY Results-driven Sales Executive and Senior Account Manager with 30 years of top-performing sales experience across high-stakes B2C direct-to-consumer environments and B2B automotive account management. Master of buyer psychology and consultative sales methodologies, specializing in diagnostic needs analysis to uncover core customer pain points and consistently achieve high-converting, one-night closes. Proven executive leader and public speaker adept at building trust, teaching high-impact concepts, and cultivating lasting interpersonal relationships across diverse stakeholders. CORE SKILLS

● Sales Excellence: 30 Years Sales Experience, Direct-to-Consumer (B2C) In-Home Sales, B2B Account Management, Buyer Psychology, One-Call Closing, Needs-Analysis Questioning, Deal Structuring & Negotiation

● Executive Leadership & Communication: Public Speaking, Teaching & Instructional Design, Executive Direction, Advanced Interpersonal & Relationship Building, Public Relations

● Account & Pipeline Management: 150+ Portfolio Growth, CRM & Pipeline Optimization, Consultative Selling, Customer Lifecycle Management

● Technical Proficiency: AccuLynx & Proprietary In-Home Quoting Software, Microsoft Office Suite, Google Workspace

WORK HISTORY

SALES REPRESENTATIVE / ACCOUNT MANAGER GatorGuard Concrete Coating Metro Detroit 2026 – Present

● Conduct consultative in-home sales presentations for premium residential and commercial floor coating solutions across the Metro Detroit market.

● Apply advanced buyer psychology techniques during pre-framing and needs discovery to secure immediate buying decisions.

SENIOR ACCOUNT EXECUTIVE (HOME IMPROVEMENT) Bethel Custom Brick Metro Detroit 2025 – 2026

● Managed end-to-end direct sales pipelines for custom masonry and hardscape remodeling projects.

● Formulated strategic discovery questioning to reveal customer aesthetic and structural requirements, driving top-line revenue.

SENIOR PASTOR Covenant Baptist Church Troy, MI 2009 – 2025

● Provided executive direction and operational leadership across all organizational functions, managing budgets, staff, and strategic growth initiatives.

● Mastered public speaking and teaching to deliver engaging weekly presentations and educational programs to hundreds of members.

● Utilized high-level interpersonal skills to counsel families, build community relationships, and navigate complex interpersonal dynamics.

HOME IMPROVEMENT SALES CONSULTANT HomePro Metro Detroit 2020 – 2024

● Executed direct-to-consumer in-home consultations specializing in residential bathroom remodeling solutions.

● Consistently achieved high closing rates on the first visit by isolating objections, establishing immediate rapport, and demonstrating immediate ROI. HOME IMPROVEMENT DIRECT SALES REPRESENTATIVE C+L Ward Bros. Metro Detroit 2016 – 2020

● Conducted in-home sales calls for exterior home improvements, building custom solution packages tailored to individual homeowner needs.

AUTOMOTIVE ACCOUNT MANAGER / SALES SPECIALIST Automotive Sector Metro Detroit Historical Experience

● Managed and expanded a high-volume portfolio of 150 growing accounts within the automotive supplier sector.

● Built long-term relationships with key industry stakeholders to maximize contract retention, customer lifetime value, and account growth. EDUCATION Pensacola Christian College Pensacola, FL 1989–1992

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