Experienced Remote Customer Service Specialist
Resume:
Jessica R. Haddan
Wesley Chapel, Fl
********@***.***
Professional Summary
Friendly, professional customer service advocate with over 20 years of experience in client-facing roles. Demonstrated ability to listen, diagnose needs, and provide effective solutions in fast-paced environments. Highly organized, reliable, and comfortable working from home with strong written and verbal communication skills. Eager to transition to a part-time remote customer service position leveraging extensive experience in client care, appointment scheduling, and conflict resolution.
Core Skills
Customer Service & Client Care
Excellent Communication (Verbal & Written)
Issue Resolution
Time Management & Multitasking
Appointment Scheduling & Calendar Management
Data Entry
Problem-Solving & Adaptability
Email & Live Chat Support
High Attention to Detail
Professionalism & Empathy
Professional Experience
Hairdresser (Self Employed)
Various Locations 2003- present
T-Mobile (CSR)
Customer service representative – Financial care
Tampa Florida 2011-2015
Electric Today
Customer Support and Dispatch Coordinator
Tampa Florida 2004-2009
Client Relationship- Managed, built and maintained strong client rapport, resulting in repeat business and positive referrals.
Appointment Scheduling: Managed booking calendars, coordinated appointments, and communicated changes clearly to clients.
Consultation & Needs Assessment -conducted client consultations to understand preferences, allergies, and service goals; recommended suitable products or services.
Problem Solving & Conflict Resolution-Addressed client concerns promptly, found practical solutions, and de-escalated tense situations.
Sales & Upselling- Educated clients on aftercare products and services, contributing to revenue growth.
Time Management- juggled multiple clients daily with efficient scheduling and workflow management.
Record Keeping-Maintained accurate client notes and service histories for continuity.
- Previous roles included freelance/short-term positions in retail, further strengthening customer-facing communication and time-management abilities.
Reduced no-show rate by implementing clear pre-appointment reminders and follow-ups.
Implemented a simple client note system that improved service consistency and client satisfaction.
Consistently received positive client feedback and referrals through attentive service.
Education
Graduate
Brandon Senior High School Brandon, Fla 2002
Cosmetology license 2003
References
Available upon request.
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