Customer Service & Hospitality Professional
Resume:
APRIL DAVIS
Ocala, FL *****
*****.*******@*****.***
Professional Summary
My objective is not to tell you how many jobs I had over the past three or four years, but to let you know, I have a lot of experience in different areas. I need a decent paying job so I can achieve my goals. I am highly effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. I have two years' experience serving up to 50 to 100 dinner guests. Customer-oriented Signature brands focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines. Consistently commended by superiors for resolving volatile customer situations quickly and courteously. Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Service-oriented Housekeeper experienced in hotel room detailing and upkeep. Well-trained in asbestos and blood borne pathogens. Authorized to work in the US for any employer Authorized to work in the US for any employer Hardworking laborer with vast experience in drywall construction and repair. Skilled in hanging, finishing, and taping drywall, as well as patching and other small repairs. Demonstrates talent for aspects of drywall installation and finishing, including measuring, cutting, and installing drywall sheets. Experienced and motivated individual skilled in installing various types of ceiling tiles, including acoustic ceiling tiles, drop ceiling tiles, and suspended ceiling tiles. Possesses a strong capacity to follow safety protocols and ensure the highest possible quality of work. Adept at working with both residential and commercial clients, and proven ability to handle multiple projects simultaneously. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Reliable worker with excellent communication, time management, and computer skills. A driven and detail- oriented individual with a desire to use analytical and problem-solving skills to meet goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail- oriented worker, with a drive to exceed expectations.
Ability to analyze data, develop strategies, and provide solutions to complex problems.Seeking to leverage skills and knowledge to contribute to team success. Work Experience
Taxi Cab Driver
Christy cab llc-Saint Michael, MN
January 2024 to January 2025
Amazon Delivery Driver
Danna Logistics, LLC-Gainesville, FL
February 2023 to December 2023
Drywall Finisher
Skyline mobile home-Ocala, FL
October 2022 to October 2023
Finish and Mud seems on 7 houses a day on a
• production line be quick and efficient and as clean as possible . Delivery Driver
FedEx Ground-Ocala, FL
March 2021 to January 2022
Navigate maps deliver packages correct bad
• addresses .Load and unload trucks
Lead and Trainer
West Shore Home-Ocala, FL
October 2019 to December 2020
I started off with this company as a installer and
• worked my way up to a lead position in 6 months
Remodeled bathrooms
• This company showed me al lot, I have remodeled
• at least 365 bathrooms or more have experience with pluming measuring installing shower doors and driving company vehicles
Showers and bath tubs.
Drywall Finisher
SKYLINE CONSTRUCTION-Ocala, FL
April 2017 to October 2019
Drywall Mix mud every 30 mints mud seams on
• walls clean trailers when done hang bead finishing walls sand texture and paint houses K Cashier
Circle, Cirle K-Ocala, FL
October 2014 to October 2017
Customer service rep clean make coffee stock
• cooler put up truck orders count inventory
Cashier/Customer Service
Cirle K-Ocala, FL
March 2016 to November 2016
May 2011 - October 2013 customer service
Hits, Ocala, FL
Cleaning stocking shelves counting inventory
• Server, Consistently provided professional, friendly
• and engaging service
Skillfully promoted items on beverage lists and
• restaurant specials
Followed all safety and sanitation policies when
• handling food and beverage to uphold proper health standards Displayed enthusiasm and knowledge about the
• restaurant's menu and products
Routinely supported other areas of the restaurant
• as requested, including answering telephones and completing financial transactions for other staff Set dining tables according to type of event and
• service standards
Quickly recorded transactions in MICROS system to
• deliver prompt service
Routinely cleaned work areas, glassware and
• silverware throughout each shift
Immediately reported accidents, injuries or unsafe
• work conditions to manager
Developed and maintained positive working
• relationships with others to reach business goals Relayed orders to bar and kitchen by quickly and
• accurately recording guest selections and keying them into the register Maintained table settings by removing courses,
• replacing utensils and refilling beverages promptly and courteously Proactively prepared for large parties and
• reservations, anticipating planning and staffing needs Responsible for coordination of up to 18 servers in
• restaurant with capacity of 200
Inspected restrooms for cleanliness and availability
• of supplies and cleaned restrooms when necessary Planned menus according to employers' needs and
• diet restrictions
Cooked foodstuffs according to menus, special
• dietary or nutritional restrictions, and numbers of portions Skillfully promoted items on beverage lists and
• weekly restaurant specials
Displayed enthusiasm and knowledge about the
• restaurant's menu and products.
Laundry/Housekeeping
Palm Garden Healthcare-Ocala, FL
January 2012 to January 2013
My job responsibilities were to pick up laundry from
• every section of the facility wash dry and fold them and load the carts for the house keepers] Consistently provided professional, friendly and
• engaging service
Immediately reported accidents, injuries or unsafe
• work conditions to manager
Demonstrated genuine hospitality while greeting
• and establishing rapport with guests
Provided friendly and attentive service
• Effectively listened to, understood and clarified
• guest concerns and issues
Used chemicals and other cleaning equipment in a
• proper, safe and responsible manner
Collected trash and moved garbage cans from
• kitchen areas to pick-up stations
Disinfected and mopped bathrooms to keep them
• sanitary and clean
Changed bed linens and collected soiled linens for
• cleaning
Accepted accountability for all assigned building
• keys, master keys and access cards
Washed, cleaned and disinfected water coolers.
Package Handler
Signature Brands-Ocala, FL
May 2010 to October 2011
My job responsibilities were to pack the product
• and get it ready for shipping]
Responsible for achieving production requirements
• Directed and coordinated the production,
• processing, distribution and marketing activities of XYZ industrial organization
Reviewed processing schedules and production
• orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints. Customer Service Rep
Pilot Travel center-Palm Springs, CA
August 2008 to January 2009
My job duties were to cash checks answer phone
• count drawers and safe up sell customer service stock and clean] Documented all customer inquiries and comments
• thoroughly and quickly
Coordinated between billing department and
• customers to resolve problems
Processed cash and credit payments rapidly and
• accurately
Responded to all customer inquiries thoroughly and
• professionally
Referred unresolved customer grievances to
• designated departments for further investigation Entered data promptly and efficiently with a 100%
• accuracy rate
Placed special merchandise orders for customers
• Greeted customers in a timely fashion, while quickly
• determining their needs
Answered customer questions about product
• availability and shipment times
Accurately logged all daily shipping and receiving
• orders.
Sales Rep
Dial America-Ocala, FL
August 2006 to June 2007
Suggested accessories and complementary
• purchases
Maintained adherence to all company protocols
• Wrote, negotiated and finalized sales contracts
• Improved call center functionality and service
• capacity by resolving customer complaints efficiently and quickly Initiated operations improvements to improve
• overall call center productivity.
Sales Manager
LiveSmart Automation ADT Security Dealer-Kalamazoo, MI June 2005 to December 2006
Door to door sales and in office management
• June 2003 - December 2005
Kirby Salesman
The Kirby Company, Ocala, FL
US
January 2001 - December 2002 door, Production Worker Fram auto Parts Where HOUSE, Kalamazoo, MI
US
Production Worker
Fram auto Parts Where HOUSE, Kalamazoo, MI
Maintained a clean and safe work environment,
• adhering to safety protocols.
Followed detailed instructions from supervisors for
• daily tasks.
Prepared products for packaging on multiple
• assembly lines.
Inspector, Associate
Striker Enterprises, Inc-Kalamazoo, MI
December 2001 to March 2002
On assembly line inspect and check Fram air filters
• make sure there where no holes in them wearhouse, Working in a sterile environment building pace makers In a where house chain and hospital beds and supplies Server
Hits-Ocala, FL
March 2000 to February 2001
Provided excellent customer service by anticipating
• needs and responding promptly to requests.
Greeted and accommodated guests, building
• positive experience from first interaction.
Demonstrated ability to interact with customers in
• a friendly and professional manner.
Server, Cook, Bartender
AMF Bowling Alley-Ocala, FL
Addressed diner complaints with kitchen staff and
• served replacement menu items promptly
Served beverages, breads and butter and
• replenished items as necessary
Prepared food items consistently and in compliance
• with recipes, portioning, cooking and waste control guidelines Reduced food costs by 20 percent by using
• seasonal ingredients, setting standards for portion size and minimizing waste Verified proper portion sizes and consistently
• attained high food quality standards
Waited on multiple customers at the bar and
• throughout the bar area
Managed bar revenues, ensuring that all patrons
• were billed and all cash properly accounted for
Verified that guests at the bar were of legal age
• Cleaned, mopped and vacuumed the bar area
• Immediately communicated any equipment issues
• to the supervisor.
Education
Associate in Arts
COLLEGE OF CENTRAL FL - Ocala, FL
Skills
• Kitchen Management Experience Cash handling (10+ years) Micros POS Menu Planning Upselling Food Production Coffee Experience Food Preparation Laundry Catering Manufacturing Telemarketing Microsoft Office Cash handling and management Strong interpersonal skills Door Hanging Drywall Remodeling Supervising Experience Food handling Project management Driving Sales Cash register Hotel experience Hospitality Cash handling Office Management Door-to-Door Experience Certifications and Licenses
Dot Card
January 2025 to March 2027
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