IRS Collections & Document Specialist
Resume:
KANSAS CITY, MO *****
*********@*****.***
AMANDA M ALLEN
SKILLS
Years of experience in Legal Documentation, Handling Confidential Information, Adaptability, Data Entry, Typing Accuracy & Speed(minimum 40 WPM), Answering & Writing Emails, Teamwork, Office Equipment, Basic Microsoft Office Knowledge, Basic QuickBooks Knowledge, and Calendar Management EXPERIENCE
United States Department of Treasury Internal Revenue Service, Kansas City MO — Collections Representative & Temporary Document Perfection Specialist
DECEMBER 2021 - SEPTEMBER 2025
● Accessed Taxpayer, Business, and Executor accounts Using their confidential information.
● Explained various government forms, letters, and documents to taxpayers, business owners, and executors various. Also advised what forms were needed to correct various account issues and data inconsistencies, including but not limited to addresses, and contact information, as well as where to best send them.
● Reviewed accounts and set up payment plans, called Installment Agreements. All customized for fair payment amount for taxpayers as well as reach IRS due dates. This was done for all taxpayers, business owners, and executors.
● Should any further document be required, advised what was needed as well as where to best send said documents to be added to the record in a timely manner
● In certain cases when accounts have been requested as Currently Not Collectable, was sure to escalate said accounts & made sure all proper documentation was needed.
● Worked with Powers of Attorney on a number of collections cases when noted and requested by taxpayers.
● Handled important documents sent by Individuals as well as businesses to update data records & notified if further documentation for correction was needed.
● Set up accounts for estates, gifs, and year-skip accounts. Hallmark Distribution Center, Liberty MO — Seasonal Stock Handler JUNE 2021 - DECEMBER 2021
● Received certified training to handle various products from heavy to delicate.
● Managed and assistant stock aisles.
● Ran Surplus & Inventory checks regularly. Added product when certain high demand items were needed also notified superiors when misplaced stock was located
America’s Call Center, Kansas City MO — Account Manager JUNE 2016 - JUNE 2021
● Managed specialized and customized accounts all over the country remotely.
● Managed the schedule of 7-8 coworkers as well as 100 inspectors.
● Received and handled the personal data by clients such as credit cards, personal addresses, and social security numbers pertaining to loan information.
● Created custom orders for each client and agent and sent out legal documents known as inspection agreements.
● When additional services were requested coordinated with various 3rd party groups to meet deadlines.
● Reviewed orders to make sure no information was misplaced. EDUCATION
Missouri State University, Springfield MO — Bachelor’s Degree of Science and Humanities
AUGUST 2007 - MAY 2012, SPRINGFIELD MO
Graduated after 5 years with a BS in Anthropology.
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