Restaurant Manager and Customer Service Leader

Angela Banack

443-***-****

Objective: Secure employment with a growing company which provides opportunities for personal growth and experience. I am looking for greater latitude of experience and ideally increased opportunities as a manager.

Employment History

Laid Back Lenny's Bar and Grill

1814 Turkey Point Rd. 7/2001 - 10/2025

Baltimore, Md. 21221

Position: Manager

Duties:

Interview and hire new employees (hire, fire and train)

Manage payroll and scheduling

Supervise employees (conduct periodic interviews and supervise on a daily basis)

Manage inventory (maintain records concerning stock, new orders, deliveries, etc.)

Manage budget (maintain record of cash flow, product cost, product pricing, sales receipts, funds for prospective orders, routine needs, exploring new avenues of cost savings, etc.)

Filing of records, calculation of monthly taxes and quarterly reports

Daily Specials, e.g.., food and drinks

Organize special events and general business promotions (create publications and announcements for special holiday events, sports interests, e.g., Ravens games, and the promotion of events in recognition of local personalities, and local interests for generating a larger client base)

Tam Certification and ServSafe Certified

Metris Companies

8098 Sandpiper Circle 10/29/01 -- 10/01/03

White Marsh, Md. 21236

Position: Credit Card Customer Service/Sales Representative

Duties:

Provided the public with financial products and services.

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Assisted customers in opening accounts, updating accounts, verifying accounts and closing accounts (upon request).

Offered customers a comprehensive array of value-added products, including credit card protection, insurance, extended service plans and membership clubs.

Performed various financial and secretarial duties at Metris. Performance of these duties required good relational skills, a good speaking voice and telephone manner while communicating with customers (and prospective customers) over the telephone.

Anacomp Inc.

8007 Corporate Drive 01/18/00 -- 10/05/01

Suite 8

White Marsh, Md. 21236

Position: Computer/Data Operator

Duties:

Received data in various forms and media, e.g., Internet transmissions, cassette tapes, CDs. (This information is introduced to a master database which is then downloaded to my personal computer (PC)).

Reviewed the information for accuracy as to labels, volume of information, etc. (This process ultimately resulted in the generation of microfiche which was then prepared for release and shipment to the designated addressees, e.g., Johns Hopkins, Chevy Chase Bank, Towson University, etc.)

Equipment utilized in this job:

XPF 2000 COM recorder Computer Output Microfilm

Data Master II Microfilm Duplicator with Auto Sort Collator

STK-6250 Tape Drives

Overland 3490 Tape Drives

Exabyte 4mm Tape Drives Exabyte 8mm Tape Drives

DCCS Data Center Control System- Control In & Out work orders, Label jobs

Pegasys File and Print Server

Facsimile (Fax) Machine

Use Windows and DOS NT for the operating system at the I/O Stations

Education:

General Education Diploma - 1997

A.A. Degree – CCBC Essex –Graduated –June 1999

B.A. Degree – UBalt - Human Services Administration – Graduated – June 2003

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