Customer Service & Technical Support Associate
Resume:
Sarah Dutra
*************@*****.***
Professional Summary
Dedicated Customer Service Associate with experience providing quality support in fast-paced environments, including AV operations and industrial refinery safety settings, and the visual arts, restoration and design. . Skilled in troubleshooting technical problems, managing client expectations, and ensuring strict safety compliance. Proven ability to communicate clearly with diverse teams, patrons, adjust quickly to new systems, and resolve customer issues efficiently.
Recognized for professionalism, attention to detail, and a strong commitment to service quality.
Work Experience
FREELANCE MURAL/COMMISSIONED/RESTORATION ARTIST
January 2009 to Present
-Draft proposals and create paintings in a variety of styles and subject matter
-Use a wide variety of materials and mediums to transform "imagined concepts" into reality
-Develop visuals with the aid of digital/graphic art programs
-Implement 3-D features on paintings with textile fabrics or modeling paste to create a relief effect
-Maintain a neat and orderly art studio
-Build large and small frames to stretch canvases
-Sand and prime walls and canvases with gesso for murals
-Frame and install completed paintings or installations in private residences,
administration offices, education buildings, Mental Health Office/patient waiting areas, and a
Hospice facility
-furniture repair, refurbish, and restoration
WAREHOUSE SHIPPING AND RECEIVING ASSOCIATE
Wingle International, Vacaville Ca
July 2025-August 2026
-Receive, unload, inspect, and verify incoming shipments against purchase orders, packing slips, and shipping documents.
-Accurately count, label, sort, and organize inventory in designated warehouse locations.
-Pick, pack, stage, and prepare customer and internal orders for shipment.
-Operate pallet jacks, hand trucks, carts, and other material-handling equipment safely.
-Load and unload trucks while ensuring products are secured and protected from damage.
-Process shipping and receiving paperwork, inventory records, and computer transactions accurately.
-Inspect products for damage, shortages, incorrect quantities, or discrepancies and report issues to supervisors.
-Maintain accurate inventory levels through cycle counts, stock checks, and proper material organization.
-Apply shipping labels, packing materials, barcodes, and documentation according to company procedures.
-Maintain a clean, organized, and safe warehouse environment while following OSHA and workplace safety procedures.
-Communicate effectively with drivers, vendors, customers, supervisors, and other warehouse personnel.
-Prioritize multiple tasks and meet shipping deadlines while maintaining accuracy and attention to detail.
-Follow established procedures for handling, storing, and transporting materials and equipment.
-Assist with general warehouse duties, including housekeeping, inventory movement, order fulfillment, and material staging.
A/V TECH AND EQUIPMENT SET -UP
Haybear Enterprise, llc-Concord, CA
(Apprentice position)
-Manage equipment inventory, maintenance, and fulfillment in the warehouse.
-Customer service and client support
-Install, configure, and test audio, video, lighting, and control systems.
-Set up microphones, projectors, screens, speakers, video monitors, and recording equipment.
-Support event setup and take down.
-Operate AV equipment during live events, meetings, conferences, or performances.
-Provide real-time technical support to presenters and event organizers.
-Inspect and maintain AV equipment to ensure it works properly.
-Diagnose and fix technical issues quickly to reduce disruptions.
REFINERY SAFETY AND MAINTENANCE CREW
Laborers Union
(Chevron, Valero, Shell, MRC)
October 2018 to May 2024
-Helped with confined space and hole watch entry by logging each worker in and out as they completed their tasks.
-Fire watch, bottle watch, hole watch, and confined space entry.
-Monitored fire watch during hot work projects.
-Acted as a bottle watch for entry workers by providing a breathing air source and regulating the breathing equipment as the entrant went into the confined space. This included monitoring the bottles used for breathing air.
-Inspected facilities to ensure they followed fire, hazard, and safety guidelines.
-Completed job site inspections, reviewed all required paperwork, and validated permits.
Identified hazards, recommended their removal, and generated job hazard analysis reports.
-Checked worksites, practices, and gear to ensure they met safety standards.
-Worked with management and employees to support clear communication about safety procedures.
-Collaborated with other departments to include safety in all areas of the organization.
-Conducted regular safety inspections and audits to find potential hazards and prevent accidents and injuries.
-Shared safety performance and progress with management and employees to keep them informed.
-Provided guidance and resources to employees to maintain safety procedures and improve protection.
-Coordinated emergency response plans and drills to increase preparedness and address issues quickly.
Product Packaging Creative Concept/Design/Developer
January 2009 to January 2018
-Assist clients by creating attractive packaging for products
-develop an understanding of their packaging needs
-assess consumer tastes, market trends and product details to conceptualize package designs
-determine how to meet goals pertaining to cost, safety and branding
-conduct research and meeting with suppliers or consumer groups to develop ideas
-strict adherence to package requirements and regulations
Construction Project
August 2011--2018
-Cut and laid wood flooring
-organize material and tools
-Instalation baseboards, crown molding, doors, frames
-painting/prep work for outdoor and indoor projects
-Recessed lighting, light electric work
-operate power tools, saws, grinders, hand tools, sandblasting, sanding, staining
Certifications and Licenses
· OSHA 510
· June 2023 to Present
· TWIC Card
· Forklift Certification
· OSHA 30 · OSHA 10
Education
The Accademia di Belli Arti (Florence, Italy)
Bachelors BFA in Fine Arts
CSU-Sacramento, CA September 1998 to May 2012
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