Software Engineer in C# and Web Development
Resume:
MICHAEL H. ROBINSON
Greensboro, NC US *****
**********@*****.***
== SUMMARY ==
* Proficient in programming within Visual Studio IDE using C# and Visual Basic.NET.
* Solid understanding of AJAX Toolkit, Blazor, React.js, and Angular.js.
* Skilled in revamping applications and websites to boost user satisfaction and retention.
* Experienced in Agile and DevOps practices.
* Proven track record of completing high-priority projects promptly.
* Strong expertise in operating across diverse environments (Test, Development, Production).
* Effective communicator with diverse clients and colleagues.
* Excellent problem-solving capabilities.
* Microsoft Certified in Azure Fundamentals.
* Knowledgeable about Epic software products.
== TECHNICAL SKILLS ==
* Programming Languages: JavaScript, PHP, C#, VB.NET, SQL, HTML/CSS, Perl, PowerShell
* Protocols: HTTP, DDP, REST
* JavaScript Libraries: Node.js, jQuery, React
* API Testing Tools: Postman, SoapUI
* Development Management Tools: Azure DevOps, JIRA
* Web Development Frameworks: ASP.NET, ASP.NET Core, AngularJS, Web API, LINQ, Entity Framework, MVC
* Software Security Tools: Checkmarx, Veracode
* Source-code Editor: Visual Studio Code
* Databases: SQL Server 2022, MS Access
* Data Formats: JSON, XML, CSV
* Reporting Tools: Tableau, Crystal Reports, SSRS
* Integrated Development Environment: Visual Studio 2022
* AI Assistants: GitHub Copilot, ChatGPT
* Content Management Systems: SharePoint, Joomla, WordPress
* Version Control Systems: TFS, GitLab, GitHub
== WORK EXPERIENCE ==
07/2025 - Present
Software Engineer, Ahold Delhaize, Salisbury, NC USA
* Collaborated with stakeholders to gather, analyze, and document functional and technical requirements, translating business needs into clear development specifications and user stories.
* Designed, developed, tested, deployed, and maintained software applications using [Perl/C#], ensuring alignment with technical and business objectives.
* Implemented application features and back-end services, including business logic, APIs, data processing, integrations, and automation, using [Perl/C#].
* Developed deployment rollback plans to promptly restore applications to stable versions, minimizing downtime and risk during release issues.
* Analyzed legacy Perl code to understand workflows, data processing, and business rules, facilitating accurate translation into maintainable C# applications.
* Modernized legacy systems by converting Perl scripts to C#, preserving business logic while improving maintainability and performance.
* Created automated unit and integration tests to validate functionality, detect defects early, and enhance software reliability.
* Diagnosed and resolved application, database, API, deployment, XML, and infrastructure issues through comprehensive log, configuration, and code analysis.
* Improved Storeline reports by optimizing database queries and data logic, increasing reporting accuracy and supporting new business requirements. 05/2022 - 07/2025
Software Engineer, Volvo Group, Greensboro, NC USA
* Resolved complex PartsASIST ASP.NET MVC application, infrastructure, and API issues, minimizing downtime and improving operational reliability.
* Led dealer and customer deployments, coordinating integrations and accelerating successful adoption of PartsASIST.
* Diagnosed and optimized DMS integration workflows to improve system performance and proactively prevent disruptions.
* Drove Agile enhancements across PartsASIST, delivering features, resolving defects, and improving the overall user experience.
* Engineered SQL solutions to diagnose complex parts-related issues and improve data-driven troubleshooting.
* Developed Windows services and console applications that automated manual processes and streamlined operational workflows.
* Applied IT service management practices to deliver scalable solutions aligned with business and operational objectives.
* Evaluated emerging technologies, architectures, and development methodologies to identify and implement technical improvements.
* Embedded security, performance, reliability, and other non-functional requirements into application designs and deliverables.
* Strengthened technical expertise through continuous learning, training, and engagement with industry best practices.
01/2021 - 05/2022
Sr. Programmer Analyst (Revenue Cycle Management), Laboratory Corporation of America, McLeansville, NC USA
* Engineered enterprise SSIS ETL pipelines for Revenue Cycle Management, delivering a 30% improvement in data-processing efficiency.
* Developed advanced SSRS reporting solutions that converted complex RCM data into actionable insights for operational decision-making.
* Optimized SQL Server databases, queries, and relational data models to improve performance, scalability, and data integrity.
* Designed and developed proprietary applications that automated RCM processes and addressed evolving business requirements.
* Built console-based integration solutions leveraging RESTful APIs to automate enterprise data exchange and retrieval.
* Analyzed high-volume, complex datasets to identify trends, resolve data issues, and support data-driven business decisions.
* Managed enterprise development workflows and source control through Team Foundation Server (TFS).
* Provided 24/7 production support for critical RCM applications, resolving high-impact incidents and maintaining business continuity.
* Diagnosed and remediated Windows Server issues to improve application availability and infrastructure reliability.
* Produced technical architecture and application documentation to facilitate knowledge transfer, supportability, and long-term maintenance. 09/2017 - 01/2021
Sr. Consultant, Analytics, CVS Health, Greensboro, NC USA
* Engineered and enhanced ARMS, a proprietary Windows Forms reporting platform, delivering reliable solutions for critical business and clinical reporting needs.
* Designed and implemented application features using .NET Framework, Visual Basic, AJAX, JavaScript, HTML5, CSS3, and Bootstrap.
* Translated business requirements into scalable technical solutions, partnering with stakeholders to define, develop, and deliver application enhancements.
* Developed maintainable, high-quality code aligned with enterprise development standards, architecture, and business objectives.
* Designed and optimized SQL Server stored procedures to support complex reporting, data processing, and application functionality.
* Architected clinical dashboards and reporting solutions using SSRS, Excel, and Tableau, enabling effective analysis of business and clinical data.
* Automated manual reporting and operational processes through custom VBA solutions, improving efficiency and reducing repetitive work.
* Managed source control and collaborative development workflows using Team Foundation Server (TFS) and GitLab.
* Extended and customized SharePoint solutions using JavaScript, HTML, and CSS to support evolving business requirements.
* Collaborated across technical and business teams to troubleshoot issues, evaluate solutions, and deliver enhancements within established development processes. 05/2016 - 09/2017
Sr. Application Developer, RoundPoint Mortgage Servicing Corporation, Charlotte, NC USA
* Collaborated closely with the project management team on systems-related initiatives.
* Maintained, configured, and patched a 4-server SharePoint 2013 farm.
* Oversaw SharePoint site administration and permissions management.
* Engineered custom forms, applications, and complex workflows using InfoPath and SharePoint Designer.
* Developed SOAP web services utilizing Visual Studio.
* Enhanced or created new stored SQL procedures.
* Updated SharePoint master pages using HTML, CSS, JavaScript, and jQuery.
* Authored PowerShell scripts to streamline SharePoint processes.
* Designed and managed the company's WordPress sites.
* Developed and sustained web-based C# ASP.NET/MVC intranet applications.
* Utilized Team Foundation Server extensively for project collaboration.
* Crafted JavaScript and VBScript code for Black Knight Financial Services' LoanSphere MSP servicing system.
* Managed and maintained the Ellie Mae Encompass Loan Origination System effectively.
* Developed Form CodeBase and Global plugin dynamic-link libraries for Ellie Mae Encompass.
* Created custom VBA macros for process automation. 11/2015 - 05/2016
Application Development Analyst, Europa Sports Products, Charlotte, NC USA
* Designed and delivered custom SharePoint applications utilizing Microsoft InfoPath and SharePoint Designer.
* Enhanced and optimized existing SharePoint applications for improved functionality.
* Developed SOAP web services using Visual Studio to support seamless integrations.
* Authored comprehensive documentation for test plans, scripts, and user training programs.
* Guided users in leveraging SharePoint capabilities to enhance their job functions effectively.
* Managed SharePoint accounts in compliance with standard operating procedures, including creation, modification, and deletion.
* Provided technical support for Enterprise Resource Planning (ERP) applications, ensuring system reliability and performance.
* Designed and maintained reports using SQL Server Reporting Services (SSRS) and SAP Crystal Reports for data-driven decision-making.
05/2014 - 11/2015
Consumer Systems Analyst, Bank of America Corporation, Greensboro, NC USA
* Translated line-of-business controls and processes into applications utilizing Microsoft InfoPath, MS Access, SharePoint, and Visual Basic for Applications.
* Generated a variety of canned and ad-hoc reports using SQL Server Reporting Services.
* Designed SQL Server Integration Services packages for efficient data extraction, transformation, and loading.
* Created parameterized stored procedures to optimize database operations.
* Enhanced the formatting of SQL Server Reporting Services reports by utilizing Global variables and expressions.
* Developed dynamic Excel report dashboards.
* Engineered in-house applications using MS Access to streamline business processes. 10/2004 - 05/2014
Systems Analyst II, Cone Health, Greensboro, NC USA
* Developed a multi-user web application leveraging the ASP.NET framework.
* Oversaw Microsoft SQL Server administration to facilitate optimized web design.
* Improved web application UI using AJAX, HTML, JavaScript, and XML for enhanced user experience.
* Simultaneously managed multiple web application databases to ensure data integrity and performance.
* Provided comprehensive technical support to end-users, enhancing user satisfaction.
* Identified and rectified software deficiencies to improve functionality and reliability.
* Consistently delivered projects on time, ensuring adherence to deadlines.
* Created and implemented clinical dashboard reports using Excel Services and SQL Server Reporting Services for data-driven insights.
* Automated processes using VBScripts, batch files, and Visual Basic for Applications to enhance operational efficiency.
* Developed SQL Server Integration Services packages for efficient data extraction, transformation, and loading.
* Administered a proprietary application developed in MS Access 97 for Patient Accounting, ensuring process efficiency.
* Managed Sage Fixed Assets software, optimizing asset tracking and management.
== EDUCATION ==
1995 - 1999
Bachelor of Science in Computer Science
University of Michigan-Flint, Flint, MI
== CERTIFICATIONS ==
* Microsoft Certified: Azure FundamentalsDate of achievement: February 18, 2023 Certification Number: 1617-4946
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