Case manager

SAMMIE TROTTER

602-***-**** ***************@*****.***

PROFESSIONAL OBJECTIVE

Dedicated professional looking to apply my experience and education. I have position with 10 years of high volume call center experience. As a lead telephone banker assisted with training new employees, upsell bank services and products, and documentation accounts. Committed to providing accurate and exceptional client support.

PROFESSIONAL EXPERIENCE

Resource Teacher Phoenix, AZ 2023 – Present

•Conducted individual assessments and evaluations for student progress monitoring; experience transferable to client intake and relationship testing consultation

•Maintained detailed documentation and progress reports; trained in confidentiality protocols and record-keeping procedures

•Collaborated with multidisciplinary teams to develop individual plans based on specific needs and circumstances

Case Manager Concentric Phoenix, AZ 2012 – 2016

•Conducted comprehensive client interviews and assessments for sensitive issues; experience with professional, empathetic communication regarding personal matters

•Managed caseload of 45+ clients; maintained precise documentation and confidential records in compliance with regulations

•Developed treatment plans and documentation for client evaluations; demonstrated organizational skills and attention to detail

•Performed crisis intervention and client follow-up; strong skills in conflict resolution and compassionate client relations

Certified Substitute Teacher Phoenix Job Corps Phoenix, AZ 2017 – 2018

•Instructed diverse groups in educational settings; developed strong interpersonal and communication skills applicable to client service

•Utilized technology and documentation systems for tracking and reporting; proficient in data entry and record

management

Certified Substitute Teacher Kelly Services Edu. Phoenix, AZ 2017 – 2024

•Collaborated effectively with teams and managed diverse client needs; skilled at working in fast-paced, detail-oriented environments

EDUCATION & CERTIFICATIONS

Substitute Teacher Certificate [Current Status/Date]

Bachelor of Arts in Education Ottawa University Phoenix Teachers of Tomorrow

Teacher Certification (Pursuing)

TECHNICAL SKILLS & PROFICIENCIES

MS Office Suite (Word, Excel, PowerPoint) Customer Service & Client Interaction Documentation &

Record-Keeping Systems HIPAA Compliance Quality Assurance Protocols Professional Communication Data Entry & Database Management

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