QA-Focused Technical Writer and Documentation Expert

Tamara Sullivan

347-***-**** ********@****.**.***

tamicsullivan.wordpress.com

Summary

Technical Writer with 10+ years of QA-focused content experience creating training guides, tutorials, workflows, storyboards, and knowledge-based materials. Skilled at translating software and product information into clear user guidance, collaborating across QA and project teams, and maintaining documentation aligned with release and quality processes. Experienced with Visio, XML, wikis, and version-controlled content workflows.

EDUCATION

Yeshiva University M. S.

Digital Media and Marketing

2026

University of Pittsburgh

Continuing Education, Writing

2005 - 2006

University of Alabama, Huntsville

B. A., English and Multidisciplinary Studies

2001

Skills

• Design: Flash, Visio, Corel Draw, Photoshop, Technical Drawings and Specifications

• Languages: HTML, XML, CSS, PHP

• Publishing: Canva, MS Word, InDesign, Pagemaker, FrontPage, Adobe Acrobat Pro

• Project Management Support: MS Excel, Access, PowerPoint, Project, Microsoft Office Suite

• Workflow Management: eCM, Asana

• Collaborative Platform: Wiki, eRoom, Slack

• Social Media: Pinterest, Meta, X

PROFESSIONAL EXPERIENCE

Intermittent Freelance 2015 - 2026

Produced web and ad copy for social media, including publication schedules, marketing plans, and email campaign collateral. Worked on various student projects such as creating mood boards, call to action documents, SWOT analysis, and digital agendas for small businesses. Freelanced as a content writer for e-commerce companies to include branded description writing and SEO focused website content and design.

• Produced clear, branded web and advertising copy for e-commerce companies, including SEO-focused website content and design.

• Developed social media publication schedules, marketing plans, email campaign collateral, call-to-action documents, SWOT analyses, mood boards, and digital agendas for small businesses.

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