Operations Leader and Strategic Consultant

LISA COOPER

Holbrook, NY 631-***-**** ***************@*****.*** linkedin.com/in/lisa-cooper-842826387

PROFESSIONAL SUMMARY

Operations Leader and Strategic Consultant with proven experience leading complex healthcare operations, organizational integrations, process improvement, and multi-stakeholder initiatives. Experienced in bringing structure to complex environments, strengthening workflows and accountability, managing cross-functional initiatives, and translating strategic priorities into operational execution.

CORE OPERATIONAL LEADERSHIP COMPETENCIES

Operational Leadership & Execution

Strategic Project Management

Cross-Functional Coordination

Process Improvement & Workflow Optimization

M&A Integration & Organizational Change

SOP & Workflow Standardization

KPI / Performance Management

Vendor & Contractor Management

Risk Management & Regulatory Compliance

Budget & Resource Coordination

Executive Reporting & Stakeholder Engagement

SELECTED OPERATIONAL LEADERSHIP ACHIEVEMENTS

M&A & Integration: Improved operational efficiency by 25% while directing hospitalist program operations during the three-year transition of Long Island Community Hospital into NYU Langone Health.

Process & Systems Improvement: Designed and implemented automated scheduling and procurement systems that eliminated project delays and reduced operational overhead.

Performance Management: Developed KPI dashboards and retrospective evaluation tools to monitor integration performance, identify bottlenecks, and drive continuous improvement.

Operational Standardization: Authored master integration templates, SOPs, and standardized workflows to establish consistency across locations and eliminate operational ambiguity.

PROFESSIONAL EXPERIENCE

PRINCIPAL / OPERATIONS & STRATEGIC ADVISOR L2 Leadership, LLC East Islip, NY Jul 2025 – Present

Paws of War: Elevated organizational platforms, established SOPs, and implemented systems across Event Management, Volunteer Engagement, Government Relations & Strategic Alliances.

Estate Management: Retained as Contract Estate Manager to resolve a complex, distressed multi-million dollar estate; coordinated cross-functional legal and property teams to achieve a successful closing.

Control Central, Inc.: Strategic Advisor & Contract Specialist; provide executive operational counsel, risk management, and specialized commercial contract support to the CEO.

PROGRAM COORDINATOR Sound Physicians Patchogue, NY Dec 2020 – Jan 2024

M&A Integration: Spearheaded program integration during the high-stakes transition of Long Island Community Hospital into NYU Langone Health, improving clinical workflow efficiency by 25%.

Operational Performance: Directed daily program operations and developed KPI dashboards and reporting tools to track performance, identify bottlenecks, strengthen accountability, and improve financial productivity.

Executive & Stakeholder Leadership: Coordinated C-suite executives, case managers, community providers, and internal teams to align priorities, resolve operational barriers, and accelerate departmental growth.

National Operations Leadership: Selected for the National Coordinators Committee and National Leadership Conference Committee to develop standardized healthcare workflows and support nationwide operational initiatives.

SELECTED INTERIM & CONTRACT ENGAGEMENTS

OPERATIONS & REGULATORY ASSISTANT (Contract) US Environmental Westbury, NY Jan 2025 – Jun 2025

Regulatory & Project Coordination: Coordinated state and local agencies, permitting requirements, project notifications, and municipal approvals to maintain project timelines and compliance.

Operational Execution: Supported the Construction Manager in coordinating project requirements and maintaining 100% compliance with applicable regulations and standards.

INTERIM OPERATIONS & CONSULTING ASSIGNMENTS Robert Half Hauppauge, NY 2018, 2024

Selected interim assignments providing operational continuity, project support & leadership during organizational transitions and periods of increased operational demand.

Executive & Operational Support: Managed onboarding, training schedules, and compliance initiatives while providing confidential operational support to HR leadership.

Financial & Process Operations: Managed billing, automated scheduling, invoicing, and procurement workflows to maintain project timelines and control operational overhead.

Risk & Compliance: Audit-proofed prevailing wage documentation and reviewed project blueprints to strengthen regulatory compliance and reduce operational risk.

FAMILY ASSISTANCE SPECIALIST Strategic Resources, Inc. Farmingdale, NY Oct 2018 – Aug 2020

Remote Operations Leadership: Supervised a remote team of 7, managing priorities, deadlines, and service delivery while adapting program operations to evolving organizational needs.

Stakeholder & Compliance Leadership: Partnered with Connecticut National Guard leadership to maintain 100% Family Readiness accreditation compliance; managed operational records and coached underperforming staff. .

Program Development: Led targeted outreach and training initiatives to increase program awareness and resource readiness.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science (B.S.) in Business Management – Johnson & Wales University, Providence, RI

Certificate in Diagnostic Ultrasound – School of Diagnostic Medical Sonography, Dix Hills, NY

LEADERSHIP & COMMUNITY ENGAGEMENT

Blue Star Mothers of America (Long Island Chapters) Chaplain & Various Board Positions 2017 – Present

Blue Star Mothers of America (Long Island Chapters) Chaplain & Board Positions 2017 – Present

Governance & Financial Compliance: Manage regional financial-recording compliance and provide leadership and crisis support to Gold Star families.

Family Health & Education Foundation / Living Hope Soccer Academy International Program Director 2024 – Present

Global Leadership & Program Development: Lead onsite programming in Ghana, coordinating hospital and church leadership engagements and developing women’s and youth initiatives

Professional Networking Organizations (Nassau & Suffolk Counties, NY) Active Member 2025 – Present

Active member of 6 professional networking organizations; engage with regional business leaders and share operational best practices.

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