Remote Customer Service Representative

JULIE ANN M. ROSADO

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Burnaby, BC 778-***-**** ********.******@*****.***

PROFESSIONAL SUMMARY

Customer service professional with more than six years of call-centre and customer support experience. Known for patient communication, careful listening, accurate documentation, and respectful problem-solving. Comfortable using computer applications, email, and web-based tools, and able to stay organized while working independently. Seeking a remote work-from-home customer service position.

CORE SKILLS

• Phone and customer support

• Computer applications and web tools

• Email and written communication

• Active listening and clear explanations

• Customer concerns and de-escalation

• Time management and organization

• Accurate data entry and documentation

• Confidentiality and professionalism

• Call handling and follow-up

• Independent and dependable work

RELEVANT CUSTOMER SERVICE EXPERIENCE

Customer Executive IT Business Solutions (ITCAN), Kuala Lumpur, Malaysia

Feb 2016 - Feb 2018

Responded to customer questions professionally and worked to resolve concerns in a timely manner.

Communicated clearly, documented customer information, and followed established service procedures.

Worked collaboratively in a fast-paced environment while maintaining a calm and helpful approach.

Customer Service Representative Sitel Philippines, Baguio City, Philippines

Sep 2011 - Aug 2015

Handled customer inquiries by phone, listened carefully to concerns, and explained information clearly.

Recorded interaction details accurately and followed up on customer needs according to company procedures.

Maintained professionalism, patience, and confidentiality during customer interactions.

Call Center Agent Interserve, Baguio City, Philippines

Sep 2009 - Dec 2009

Answered calls, assisted customers with general inquiries, and directed issues to the appropriate support channel.

Used clear verbal communication and accurate note-taking to support consistent service.

ADDITIONAL EXPERIENCE

Private Nanny / Caregiver Private Family, Vancouver, BC

Apr 2023 - May 2026

Managed daily schedules, communicated regularly with the family, and handled responsibilities independently.

Maintained discretion, reliability, and a respectful service-focused approach.

Caregiver Private Household, Kuala Lumpur, Malaysia

Oct 2015 - Feb 2016

Provided dependable personal support, followed routines, and communicated needs clearly and respectfully.

EDUCATION AND TRAINING

Bachelor of Science in Nursing - Undergraduate Studies Baguio Central University, Philippines

Computer Application Course PSTC-Baguio, Philippines

Call Center Training Program Baguio City Science Foundation, Philippines

Caregiver Certificate Technical Education and Skills Development Authority (TESDA), 2018

ADDITIONAL INFORMATION

Permanent resident and legally authorized to work in Canada. References available upon request.

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