Network Administrator and Server Support

GEORGE JOHNSON

**** ****** ***, ****, ** *****, 847-***-****, *********@*****.***

PROFESSIONAL SUMMARY

Dedicated Network Administrator professional with demonstrated strengths in customer service, time management and updated technologies. Seasoned at troubleshooting network and hardware devices resolving problems and building successful solutions. Excellent at verbal and written communications with strong background cultivating positive relationships and exceeding goals.

SKILLS

User support

Written communication

Active Directory

Task prioritization

MS Office 365

Server Patching

EXPERIENCE

Network Installation Technician

Off-site Kenosha, Wisconsin

February 2022 - Current

Resolved networking and connectivity issues remotely via telephone and online chat portals.

Improved system performance with routine maintenance and Server upgrades and patches.

Analyzed and reported computer network security breaches or attempted breaches. Using Observium and Rapid7.

Managed user access, setting permissions, investigating issues, and restricting unauthorized personnel with AD.

Documented help desk requests and resolutions.

Researched hardware or software products to meet technical networking or security needs.

IT Administrator

Goodwill Southeast Wisconsin Great Lakes, IL

June 2014 - Current

Improved system usability by consulting with end-users to identify deficiencies and missing features.

Protected company information with the creation of robust information security systems and effective disaster recovery plans. Using Veeam and Hyper V. Imaging using SCCM.

Improved team's work quality by developing employee knowledge and abilities, and with the targeted requirement of high-qualified candidates for key roles.

Managed HP Servers 2012 R2 entire file system, keeping central servers operational and user-friendly.

Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

Network Operations Engineer II

Discover Card Financial Services Riverwoods, IL

February 2012 - August 2014

Triaged network alarms and assigned incidents to qualified personnel for resolution.

Handled first-tier troubleshooting of customer voice and data networks.

Oversaw routine technical support for WAN and LAN connectivity, routers, and firewalls.

Supported Cisco, Avaya, and Nortel OEMs with skilled management of installed equipment.

Protected network assets with robust security protocols and regular updates.

Communicated with system users to facilitate account setup and network access.

Protected organizational assets with clear and effective disaster recovery plans.

Monitored network performance to identify inefficiencies and determine performance levels.

System Network Administrator

Gewalt Hamilton Associates Vernon Hills, IL

January 2010 - February 2012

Coordinated computer network access and use as Google Email Administrator., Along with Windows Server 2002 configurations, updates and AD implementations.

Oversaw Break/Fix of Laptops, PC's, printers, and plotters.. Using Norton Ghost for imaging.

Prevented data loss with regular backups and sound disaster recovery processes. working with HP Lefthand Storage solution.

EDUCATION

Associates

DeVry University, Chicago, IL

Army, Ft Gordon Georgia Signal Corp.

October 2012

REFERENCES UPON REQUEST

References upon request

Contact this candidate