Customer Service & Logistics Specialist

Christopher Smith

Brooklyn, NY ***** +1-917-***-**** **********@*****.***

Professional summary

Results-driven and meticulous professional with years of experience in customer service, logistics, and maintenance. Skilled in various areas, including customer service, and heavy lifting. Possesses a strong background in shipping and delivery, with expertise in managing orders and ensuring timely delivery. Proven ability to thrive in a fast-paced environment while maintaining a high level of customer satisfaction. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work experience

Painter/Laborer

WOW 1 DAY PAINTING Brooklyn, NY

September 2022 to Present

• Prepare surfaces by cleaning, sanding, scraping, patching, and priming

• Apply paint, stains, varnishes, and coatings using brushes, rollers, or spray equipment

• Mix paints and match colors according to specifications

• Protect surrounding areas with drop cloths, tape, and masking materials

• Repair minor surface defects such as cracks and holes

• Inspect completed work to ensure quality and durability

• Follow safety guidelines and properly handle tools and materials

• Clean and maintain painting tools and equipment

• Work independently or as part of a team to meet project deadlines Sales Representative

Metro by T-Mobile (authorized dealer) Brooklyn, NY September 2025 to September 2026

Delivers high-quality customer service while promoting wireless products and services. This role focuses on guiding customers in selecting suitable phones, plans, and accessories, processing transactions, and supporting store operations to achieve sales objectives.

• Greet customers and provide friendly, knowledgeable assistance

• Sell mobile phones, rate plans, accessories, and device protection

• Explain features, pricing, promotions, and Metro by T-Mobile services clearly

• Activate phones, set up accounts, process upgrades, and handle payments

• Meet or exceed individual and store sales targets

• Upsell accessories and additional services

• Handle customer questions, issues, and basic troubleshooting

• Maintain accurate customer records and complete transactions

• Keep the store clean, organized, and well-stocked

• Follow company policies, sales procedures, and loss-prevention guidelines Navigator

1-800-GOT-JUNK Brooklyn, NY

December 2019 to December 2024

Helping driver with call ahead to customers and navigation Removing junk from residential and commercial spaces College Hunks Hauling Junk Fairfield, NJ

October 2017 to June 2018

• Accurately read understood and carried out written and verbal instructions

• Removed unwanted materials from various residence

• Completed tear-down of existing structures

• Heavy lifting and removal of junk from business, residential, and government sites

• Loaded truck and properly secured items to prevent damage during transportation/ disposal

• Inspected the trucks for defects and safe operating conditions before during and after trips

• Consistently generated additional revenue through skilled trade techniques Shipping Associate, AITCC

online Company Brooklyn, NY

February 2016 to January 2017

• Processed domestic and International orders to be shipped via computer

• Contact customers pertaining to delivery orders

• Contact customers pertaining to delivery orders

• Listed items on web for auctioning

• Researched item information through search engines

• Inventory Maintenance

• Import and Export orders to be shipped

• Stocked merchandise

• Shipped merchandise via Fed Ex, UPS, DHL, USPS

• Processed refunds for returned merchandise

• Packed orders for Shipping

• Handled all International orders to be shipped

Mail Room Associate

PIMS-Manhattan NY

December 2015 to January 2016

• Stock accessories necessary for shipping

• Kept count of merchandise

• Delivered packages on route

• Maintained work area

• Delivered packages to post office

• Collating paper work

• Use of proper body mechanics

Driver Helper

United Parcels Services Brooklyn, NY

March 2015 to August 2015

• Held responsible for safe and effective delivery of parcels

• Delivered parcels of various size and weight

• Held responsible for COD deliveries and use of D.I.A.D

• Proper techniques and body mechanics used

Trade Classes- Heating and ventilation

• Acquired knowledge on servicing and repairing various types of boilers

• Installed serviced and maintained heating systems and large ventilation systems at various schools and businesses Education

High school or equivalent

Edward R Murrow High School Brooklyn, NY

September 2005 to June 2009

Skills

lifts up to 100lbs FAXING Microsoft Word Retail sales TIME MANAGEMENT Maintenance Bookkeeping internet savvy Typing Heavy Lifting QuickBooks EHR systems Renovation Sales Power tools Customer service Microsoft Outlook Cleaning Construction Carpentry GPS English EXCELLENT CUSTOMER SERVICE SKILLS Electronics sales Painting SCANNING Negotiation Remodeling Microsoft Excel Languages

English

Additional information

Skills

Typing 150 words per minute, lifts up to 100lbs, Excellent customer service skills, internet savvy, Microsoft word, Microsoft Excel, Outlook, Quick books, Scanning, Faxing, Book keeping, Time management

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