Remote Customer Service Advocate

Veronica Anderson

Houston, TX ***** +1-832-***-**** *****************@*****.***

Professional Summary

Adaptable professional with extensive experience in customer service, security, and operations across healthcare, retail, and logistics. Demonstrated ability to process up to 45 trays per minute, manage inbound and outbound calls, and deliver exceptional service in fast-paced environments. Skilled in communication, conflict resolution, and maintaining safety and compliance standards.

Work Experience

Cashier/Drive Thru

McDonald's Tyler, TX

October 2025 to May 2026

• Order Taking: Accurately enter customer orders at the front counter or drive-thru. Answer menu questions and recommend items.

• Cash Handling: Process cash, credit, and digital payments. Count back exact change and balance the cash drawer.

• Customer Service: Greet every guest with a smile. Fix any order mistakes quickly to keep customers happy.

• Store Cleanliness: Wipe down counters, sweep floors, and restock napkins, cups, and condiment stations. Housekeeping

HHS Tyler, TX

February 2024 to October 2025

• Cleaned assigned areas of the hospital, including patient rooms, common areas, and restrooms, ensuring a sanitary environment

• Followed all HHS cleaning procedures and best practices to maintain compliance with health standards

• Provided friendly and kind service to all individuals in the hospital, enhancing patient and visitor satisfaction

• Performed cleaning, buffing, and bonneting procedures to maintain floors, contributing to a safe and polished facility

• Completed floor stripping and extraction projects as assigned, improving overall cleanliness and appearance

• Assisted team members and management as needed to help the department operate efficiently Pre price

Wayne-Sanderson Farms Tyler, TX

May 2023 to February 2024

• Processed 45 trays per minute, maintaining high productivity and accuracy

• Refilled printing label and pricing labels to ensure continuous production flow

• Cleaned warehouse after shift, maintaining a safe and organized work environment

• Loaded machine with cardboard wraps, ends, and glue, supporting efficient packaging operations

• Operated high pressure hose and worked in hot, wet, and humid environments, demonstrating adaptability

• Climbed ladders and lifted up to 70 lbs., ensuring completion of physically demanding tasks Ticket Taker

Andy Frain Services Houston, TX

March 2023 to April 2023

• Maintained a working knowledge of all emergency policies, procedures, and regulations to ensure guest safety

• Responded immediately to emergency alarms or calls for help, determining course of action and notifying authorities

• Executed post orders including ticket taking, ushering, guest services, elevator operation, and special services

• Demonstrated diligence and vigilance in safety awareness to prevent incidents

• Understood post orders, revisions, and daily event needs, ensuring smooth event operations Medical Insurance Verification Specialist

Omnicare365 Houston, TX

September 2021 to December 2022

• Accepted inbound and periodically made outbound calls, updating the medical billing system with eligibility and verification details such as member ID, group ID, coverage period, co-pay, deductible, co-insurance, and other code level benefits information including max limits allowed

Amazon Package Delivery Driver

Harrell Companies LLC Houston, TX

June 2021 to August 2021

• Optimized customer satisfaction by transporting and delivering goods, merchandise, and other items in a safe and timely manner

• Picked up, transported, and dropped off packages and small shipments within a local region or urban area, ensuring on-time delivery

Non-Commissioned Officer

Allied Universal Security Services, Systems and Solutions Houston, TX October 2020 to June 2021

• Provided a visual security presence while conducting regular rounds, checking bags, and using a wand when the metal detector detected something to ensure safety

Line Server

Sodexo Houston, TX

August 2019 to October 2020

• Read recipes and product directions, operating a variety of kitchen utensils to mix, wash, peel, cut, grind, stir, strain, and knead foodstuffs for cooking, serving, and storing

• Assisted in the preparation of hot and cold foods, properly storing food using knowledge of temperature requirements and spoilage prevention

• Inspected workstations for compliance with service standards, ensuring food safety and quality

• Cleaned and sanitized workstations and equipment following all Sodexo, client, and regulatory rules and procedures

• Set up stations with entrées, soups, salads, bread, condiments, and utensils, serving and replenishing food from counters and steam tables, and breaking down stations at the end of the meal period

• Interacted with customers in the serving, retail, and dining areas, providing excellent service Flex Security Officer

Star Protection Agency Houston, TX

February 2019 to August 2019

• Responded to short notice or no notice shift demands as a specialized Flex Officer, demonstrating flexibility and reliability

• Adapted to varying schedules by responding to calls for work at any time of day or night, weekdays, weekends, and holidays

Non-Commissioned Security Officer

United American Security Houston, TX

July 2017 to February 2019

• Provided a visual security presence while conducting regular rounds of office buildings and surrounding premises to deter and detect signs of intrusion and ensure security of doors, windows, and gates

• Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences including standing water or fire hazards, failure indicators on mechanical or electrical equipment, and temperature controls

• Contacted police, paramedics, or fire departments in cases of emergency, ensuring prompt response Account Manager

AT&T Houston, TX

January 2016 to June 2017

• Managed inbound and outbound sales by contacting customers regarding their business accounts and promoting ATT products

• Renewed expiring contracts and handled business cases, ensuring client retention

• Oversaw all communication, conflict resolution, and compliance on client deliverables, maintaining high client satisfaction

• Resolved issues between clients and company efficiently, including collection of payments and approval of Change Orders and invoices

Customer Service Representative

Xerox-Houston TX

April 2015 to December 2015

• Answered inbound and periodically outbound calls for Cox Cable, assisting customers with bill explanation and setting up new services

• Troubleshot issues and processed payments, ensuring customer satisfaction

• Achieved high sales volume by effectively promoting services during customer interactions Customer Service Representative/Call Center

Affordable Power Gas & Electric Houston, TX

November 2012 to February 2015

• Delivered professional customer service by processing payments, transferring service, and assisting with new applications

• Assisted customers via live chat, inbound, and outbound calls, resolving inquiries efficiently Cashier/Stocker

Walmart Houston, TX

November 2011 to November 2012

• Greeted customers while scanning coupons, applying discounts, and processing payments on computerized cash registers

• Handled returns and answered questions about merchandise, store policies, ongoing promotions, and restocked shelves to maintain inventory

Cashier

Golden Corral Stafford, TX

October 2007 to July 2011

• Greeted and served customers, kept work station and store clean while advising customers of the location, selection, and price of buffet

• Took drink orders and ensured customer satisfaction Driver

Deluxe Dry Cleaners

Education

GED (High school or equivalent)

Harris County Department of Education Houston, TX May 2008 to June 2008

High school diploma or GED

Upper secondary education

Skills

VoIP Team Member Culinary experience EDI Outbound calling Industrial cleaning Communication skills Dispatching Manual handling Food preparation Multi-line phone systems GPS Catering High-pressure hose operation B2B sales Underwriting Driving Heavy lifting Sales Mac OS Administrative experience Computer operation Food Prep Data entry Windows Customer Care Retail sales Lead generation Moving Insurance Verification Organizational Skills Supervising experience Quick service & fast food restaurant Host/hostess experience POS systems Hotel experience Computer literacy SharePoint B2B Customer Support Microsoft PowerPoint Stocking Food service Phone call management Grammar Experience Negotiation Emergency response procedures Math Hospital experience Inside sales Analysis skills Zendesk Desktop applications PCI iOS Basic math Weight loss Cash handling Cooking Financial sales Customer data entry Microsoft Outlook Business development Guest services Retail math Upselling Home health Productivity software Cash register fast learner Medical Records Account management Technical support English CSR Quality control Labeling systems Microsoft Office Hospitality Surveillance Bilingual Time management Janitorial experience Load & unload Mentoring Floor care equipment Call center agent experience POS Phone etiquette Cold calling Spanish Microsoft Excel Live chat Serving Grocery store Front desk Order fulfillment Telemarketing Veterinary experience Oracle Server Fast Food Computer skills Copywriting Customer engagement Adobe Acrobat Data collection HIPAA Typing Customer service Outbound sales Food safety Call center experience Grocery store experience Order issue resolution Security Call Center Individual consumer customer service Microsoft Word Casual dining experience Financial services Languages

Bilingual

English - Fluent

Certifications and Licenses

Level 3 Certificate of Completion

Security officer license

July 2019 to Present

Food Handler Certification

Non-CDL Class C

Guard Card

Driver's License

Armed Security License

food handler certificate

driver's license

TABC Certification

ServSafe

Class D Security

PERC Card

Baton Permit

Additional Information

Authorized to work in the US for any employer

I am interested in expanding my professional horizons & in seeking new challenges in the world of Customer Service. I would greatly welcome the chance of an interview, where we will have an opportunity to discuss not only your company's top priorities but also the performance you can expect from me.

Contact this candidate