Customer Service & IT Support Representative

COVER LETTER

Dear Hiring Manager,

I am excited to apply for this position. I have experience in customer service, sales, team leadership, quality control, and daily operations. These roles have helped me develop strong communication, problem-solving, organization, and customer service skills.

I also have computer and IT support knowledge, including Windows troubleshooting, Microsoft Office, Excel, basic networking, and hands-on IT projects. I am comfortable learning new software and systems and enjoy helping solve problems.

I am a dependable and motivated person who works well independently and with a team. I would be happy to bring my experience, technical skills, and positive attitude to your organization.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications.

Sincerely,

Harshpreet Kaur

RESUME

HARSHPREET KAUR

Calgary, Alberta, Canada

Phone: 647-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Customer Service and IT Support professional with experience in customer service, team leadership, sales, quality control, operations, and problem solving. Skilled at handling customer inquiries, resolving issues, maintaining accurate records, following procedures, and working in fast-paced environments. Strong computer skills with hands-on experience in Windows troubleshooting, networking fundamentals, Microsoft Office, Excel, and IT support projects. Known for being dependable, organized, quick to learn new systems, and focused on providing a positive customer experience.

CORE SKILLS

Customer Service & Support: Customer Service • Customer Support • Issue Resolution • Customer Inquiries • Complaint Resolution • Customer Satisfaction • Active Listening • Communication • Problem Solving

IT & Technical: Windows Troubleshooting • Basic IT Support • Hardware & Software Troubleshooting • Wi-Fi & Network Troubleshooting • Microsoft Office • Excel • Outlook • Basic PowerShell • Technical Documentation

Operations & Quality: Quality Control • Quality Assurance • Attention to Detail • Process Compliance • Data Accuracy • Documentation • SOPs • Inventory & Order Support

Leadership & Business: Team Leadership • Staff Training • Shift Coordination • Operations Support • Sales • Conflict Resolution • Coaching • Time Management.

CERTIFICATIONS

Technical Support Fundamentals

Google Career Certificate – Authorized by Google and offered through Coursera

DEX Professional Specialist Certification (DEX-PSP) —

Arts, Media & Creative Production, 2026, Credential ID- S3Y-L2H-W97-H93

Microsoft Azure Fundamentals (AZ-900) – In Progress

Microsoft Learn / Online Program

Expected Completion: 2026

CompTIA A+ Certification – In Progress

CompTIA Online Study Program

Diploma – Computer Programming

Lambton College – Mississauga, ON

2020 – 2022

TECHNICAL PROJECTS

IT Support Troubleshooting Lab Personal Project

Developed a comprehensive IT support knowledge base covering Windows operating systems, hardware troubleshooting, software installation, printer issues, and network connectivity problems.

Documented step-by-step troubleshooting procedures and resolutions for common help desk incidents.

Created sample service desk tickets and incident management documentation following IT support best practices.

Demonstrated technical problem-solving, documentation, and customer support skills.

Windows & Network Administration Lab Personal Project

Built a hands-on lab environment to practice Windows administration and networking fundamentals.

Performed user account management, password resets, file permission configuration, and system maintenance tasks.

Conducted network troubleshooting using tools such as Ping, Tracert, IPConfig, and NSLookup.

Applied security best practices including account management, system updates, and endpoint protection.

Help Desk Ticket Management Simulation Personal Project

Simulated real-world IT support scenarios involving hardware, software, and network-related incidents.

Created and managed incident tickets, documented troubleshooting steps, and tracked issue resolution.

Practiced escalation procedures, root cause analysis, and end-user communication.

Strengthened analytical, organizational, and customer service skills relevant to Service Desk and IT Support roles.

PROFESSIONAL EXPERIENCE

Quality Inspector/Supply Chain Associate - Aurora Furniture

Calgary, AB 2026 – Present

• Reviewed inspection data and documented findings accurately.

• Verified data consistency across shipping and quality documentation.

• Assisted in identifying process improvement opportunities through data review.

• Collaborated with production and warehouse teams to resolve issues.

Quality Control Inspector

Decibel Cannabis Company Inc. — North Battleford, Saskatchewan

2024 –2025

• Reviewed operational records and ensured data accuracy.

• Assisted with quality investigations through data collection and analysis.

• Tracked quality metrics and supported reporting activities.

• Collaborated with cross-functional teams to improve operational efficiency.

Assistant Manager

Freshii — North Battleford, Saskatchewan

2023 – 2024

• Managed daily store operations and supervised staff

• Maintained food safety and sanitation standards

• Assisted with scheduling, training, and inventory management

• Resolved customer issues and ensured high service standards

Bookkeeper / Tax Analyst

United Accounting – Brampton, ON

2022 – 2023

• Analyzed financial and tax-related data for individual and business clients.

• Maintained bookkeeping records and reconciled financial transactions.

• Generated reports using Excel, Pivot Tables, formulas, and data analysis tools.

• Verified data accuracy and investigated discrepancies.

• Managed large volumes of financial information while ensuring confidentiality.

• Assisted with tax preparation and financial reporting activities.

TECHNICAL PROJECTS

Database Management Project – Lambton College

• Designed and implemented a relational database using SQL.

• Created tables, relationships, and queries for reporting purposes.

• Applied JOIN, GROUP BY, and filtering techniques to analyze data.

• Performed testing and validation to ensure data accuracy.

Python Data Processing Project – Lambton College

• Developed Python programs for data processing and file management.

• Applied data validation and error handling techniques.

• Automated repetitive data processing tasks.

Student Information Management System – Lambton College

• Developed a software application using object-oriented programming principles.

• Integrated database functionality for data storage and retrieval.

• Performed debugging, testing, and system validation.

Relevant Coursework:

• Database Management

• SQL Programming

• Software Development

• Object-Oriented Programming

• Data Structures

• Systems Analysis

Reference Name

Customer Service associate

Phone: 587-***-****

Email: ******.******@***.***

ADDITIONAL INFORMATION

• Permanent Resident of Canada

• Strong analytical and problem-solving abilities

• Excellent communication and teamwork skills

• Quick learner with strong attention to detail

• Available for hybrid work arrangements.

Contact this candidate