Customer Service & Call Coding Specialist
Resume:
Quanisha MacDonald
+1-843-***-**** **********@*****.***
Professional summary
Throughout my career field I have developed an acknowledgement for Customer Service, Leasing Consultant/Assistant Manager, Call Coding, Money management, and Retail. With my many techniques I believe that I offer a strong work ethic and determination to complete tasks in a timely manner. My knowledge and dedication through my skills have allowed my professionalism base to be vast. I’m a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I have self-motivation to maintain customer satisfaction and contribute to company success. Believed to have brought unparalleled expertise in customer relations, task prioritization and management. Specialize in quality, speed, typing speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer Willing to relocate to: Greenville, SC - Columbia, SC - Charleston, SC Authorized to work in the US for any employer
Work experience
Deli Clerk
IGA Walterboro, SC
August 2025 to Present
• Sales
• Serving
• Food Prep
• Money management
Call Agent
Conduent Walterboro, SC
January 2024 to February 2025
• Coding
• Notating multiple systems
Call Agent
Conduent Walterboro, SC
January 2024 to February 2025
• Coding
• Notating multiple systems
Substitute Teacher Assistant
Cottageville early head start Walterboro, SC
September 2023 to December 2024
• Help to assist Teachers.
• Early Childhood development
• Preschool Education
• Creating Fun and creative ways of learning
• Health and Safety
Substitue Teacher Assistant
Cottageville early head start Walterboro, SC
September 2023 to December 2024
Help to assist Teachers.
Early Childhood development
Preschool Education
Creating Fun and creative ways of learnin
Health and Safety
CSR
Political Connection LLC SC
May 2022 to April 2023
• Demonstrated mastery of customer service call script within specified timeframes.
• Collected customer feedback and made process changes to exceed customer satisfaction goals. •Fulfills the need to offer the best customer service
CSR
Political Connection LLC SC
May 2022 to April 2023
• Demonstrated mastery of customer service call script within specified timeframes.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Fulfills the need to offer the best customer service Server
Food Service-Roadhouse Ribs SC
October 2021 to May 2022
• Fulfills the need to offer the best customer service to the clientele by ensuring that each order is handled (created, prepared, sold) properly.
• Trained and oversaw new employees by making sure they understood their responsibilities as well as monitored productivity.
• Administered working under pressure by prioritizing tasks during peak hours.
• Highly instrumental in taking leadership and training. Server
Food Service Roadhouse Ribs, SC
October 2021 to May 2022
• Fulfills the need to offer the best customer service to the clientele by ensuring that each order is handled (created, prepared, sold) properly.
• Trained and oversaw new employees by making sure they understood their responsibilities as well as monitored productivity.
• Administered working under pressure by prioritizing tasks during peak hours.
• Highly instrumental in taking leadership and training. Print Tech/CSR
Tech- CSR/ Office-Depot FL
January 2021 to June 2021
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered constant flow of customer calls with minimal wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Print Tech/CSR
Tech- CSR/ Office Depot, FL
January 2021 to June 2021
• Boosted sales revenue by skillfully promoting diverse service options.
• Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Answered constant flow of customer calls with minimal wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Agent, Consultant, Assistant Manager
Tzadik King Trails Apartment FL
August 2020 to December 2020
• Accurately processing payments to banks.
• Taking calls
• Training
• Assisted housekeeping on new tenant move-ins
• Follow ups with tenant case worker (section 8, Vouchers)
• Schedule property maintenance (pest control, carpet cleaning, etc.)
• Maintained accurate leases and renewals into AppFolio program.
• Work orders/request and follow up with residents regarding completed work · Completed guest cards and applications.
• ·Conducted move in process.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals. Agent,Consultant,Assitant
Tzadik King Trails Apt FL
August 2020 to December 2020
• Accurately processing payments to banks.
• Taking calls
• Training
• Assisted housekeeping on new tenant move-ins
• Follow ups with tenant case worker (section 8, Vouchers)
• Schedule property maintenance (pest control, carpet cleaning, etc.)
• Maintained accurate leases and renewals into AppFolio program.
• Work orders/request and follow up with residents regarding completed work
• Completed guest cards and applications.
• Conducted move in process.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Contacted and followed up with tenants on renewal notices.
• Coordinated maintenance and repair requests and contacted contractors for bid proposals. Leasing CSR
Club at Charter Pointe, FL
August 2019 to October 2020
• Entered and maintained accurate leases and renewals, and tenant work orders into Yardi program.
• Work orders request and follow up with residents regarding completed work.
• Showed prospective tenants’ apartments and followed up via phone or e-mail.
• Completed guest cards and applications and move in process.
• Increased occupancy through dynamic marketing initiatives.
• Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Leasing CSR
Club at Charter Pointe, FL
August 2019 to October 2020
• Entered and maintained accurate leases and renewals, and tenant work orders into Yardi program.
• Work orders request and follow up with residents regarding completed work.
• Showed prospective tenants’ apartments and followed up via phone or e-mail.
• Completed guest cards and applications and move in process.
• Increased occupancy through dynamic marketing initiatives.
• Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Retail Associate
CSR-Dillard’s FL
October 2018 to August 2019
• Assist costumers daily to assist or select items and provide recommendations.
• Provide outstanding customer service.
• Stock, replenish and organize inventory with accuracy and efficiency.
• Answered incoming telephone calls to provide store, products and services information.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Coordinated activities with other departments to ensure quality customer service.
• Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Education
High School Diploma
Bishop John J Snyder HS
August 2010 to May 2014
Skills
Project management Direct selling English Property Leasing Lead generation Wholesale sales environment Time management Exceptional customer service Leasing (Low-income base) Customer inquiry handling Pricing Phone communication Microsoft Office Managing sales clients - Largest number of sales clients managed (50-100 clients) Front desk Computer literacy Call center experience Cash handling Project Management (spiral booking, laminate, teacher’s projects, business cards, yard signs, banners, etc.) Outbound calling Cold calling Data entry Warehouse experience Sales team management - Largest sales team managed (1-5 team members) Computer skills Print Microsoft Dynamics 365 Relationship selling Depositing cash Call Center Money Management Greeting customers Application processing Customer support Sales experience within finance Fashion retail Assistant manager experience Upselling Sales strategy - New sales strategies developed (2-3 strategies) Property Management Communication skills Phone etiquette Food handling Retail sales Microsoft Outlook Accounts Receivable Event planning Microsoft Word Inbound/Outbound Salesforce Food safety Telemarketing Office experience Yardi Client rapport building Customer service Section 8 Assistant Management Accounts Payable Restaurant Services Serving Customer needs analysis Teaching Microsoft Project Sales - Sales experience (6-10 years) Typing Shipping & receiving Early Childhood Education Windows Stocking Event planning Inbound/Outbound calling Microsoft Powerpoint Deal closing Email outreach prospecting Inbound selling Office Management Fair Housing Regulations
Awards
Employee of the Month
November 2022
Employee of the Month
February 2020
Announced Employee of the month.
Certifications and licenses
Food Handler Certification
Driver's License
Contact this candidate