Continuing Medical Education Coordinator & Healthcare Admin
Resume:
Cell Phone: 313-***-****
Southfield, MI 48034
Office: 248-***-****
Email: **********@*****.***
Eutropia Rhodes
Objective: To participate and secure a position as a team member in a dynamic organization that focuses on promoting business growth by providing superior value and service. To secure a responsible career opportunity, I can fully utilize my training, energy, abilities, and experience.
Experience 10/2019 - Present – Bath and Body Works, Novi, MI Sales Associate/Cashier
A Bath & Body Works Sales Associate delivers exceptional customer service by creating genuine connections, demonstrating products, and assisting with purchases. Responsibilities include driving brand loyalty, maintaining product knowledge, replenishing stock, and keeping the sales floor clean and engaging. Process transactions accurately, handle cash and card payments, and manage rewards program enrollment. Associates often switch between tasks, including working on the floor, in the backroom, or at the register. A friendly demeanor, strong communication skills, and comfort in initiating conversations with customers.
Experience 04/08 – Present Henry Ford Health Providence, Southfield, MI (previously Ascension Providence Hospital) Henry Ford Health Providence Hospital Specialist- CME Accreditation/Radiology Residency Coordinator
Under general supervision, serves as personal assistant to the Director, Chairman of CME and other department leadership. Schedules meetings and initiates correspondence. Coordinates development and implementation of Continuing Medical Education (CME) to ensure compliance with regulations of Michigan State Medical Society (MSMS) and Accreditation Councils for Continuing Medical Education (ACCME). Coordinates office functions. Routinely handles confidential material and aids all levels of hospital associates, staff and visitors. Receives requests for CME applications and assists CME course directors and coordinators in the application process. •Remain up to date with accreditation policies and practices. •Assist in the development and refining of educational objectives. •Assist in the development of educational needs to be addressed by CME/ CE activities. •Launch new initiatives •Ensure that documentation of the planning process is appropriate and complete. •Implement and coordinate program planning procedures for CME/CE activities •Faculty management requirements and ensuring completion on time, within cost and to required quality standards. •Participant recruitment •Manage Medical Education Programs through to completion ensuring projects are delivered on target, Under the supervision of the Radiology Residency Program Directors and the Medical Education Department, provides lead support and is responsible for independently developing and administering the daily operations of the Radiology Residency program. In conjunction with the Program Director, responsible for continual oversight compliance and adherence to regulatory agency standards, i.e. ACGME (Accreditation Council for Continuing Medical Education), AOA (American Osteopathic Association). Responsible for preparing and maintaining essential documents and statistical elements required for program accreditation. Overseas and coordinates all aspects of the residency recruitment process, with minimal assistance from the Program Director, which includes, but is not limited to oversight and coordination of the ERAS application system, for the purpose of facilitating the resident application process. This includes the reviewing of applications, selection of candidates, coordination or interview day activities, recruitment dinners, and related activities. Coordinates departmental MATCH sessions/meetings and enters the final NRMP rank list maintaining complete confidentiality. Develop, coordinate, implement and manage all aspects of CME Programs in collaborations with department leaders, medical staff and other departments. Survey physicians to address specific educational needs and identify areas of future seminars. Manages the CME budget including tacking education grants, CME program expenses and financial reports. Organize, maintain and present accreditation and inspection material to meet the requirements of accrediting bodies. Project manager for CME tracking system. Identifies errors in processing and implements solutions for application related issues. Presents at national, regional and local conferences, workshops, and on-site meetings; develops new systems and processes to support organizational change in the response to evolving ACCME and MSMS standards. Serves as advisor to CME Committee regarding policies and procedures and advises pharmaceutical/medical device companies regarding MSMS and ACCME standards and regulations regarding support for CME programs. Serves as CME consultant for any joint sponsored programs with Providence/Providence Park (SJHS) ensuring that the essentials of CME accreditation are met, also facilitating partnerships with stakeholders (QI Dept, chiefs, program directors, organizations) to foster business relationships. Performs all other duties and projects as assigned.
12/05 – 04/08 Henry Ford Health Providence Hospital (Previously Ascension Providence Hospital) Southfield, MI Providence Hospital Administrative Assistant to Director, Environmental Services
Provide confidential and administrative support to the Director of Environmental Services; coordinate meetings, take minutes, and travel arrangements; Expense reports; Maintain confidential personnel files for senior staff and other associates; Transcription by Dictaphone. Coordinate and prepare spreadsheets, correspondence, schedule meetings/appointments (using Excel, Word, PowerPoint, Outlook). Coordinate confidential active and inactive personnel files for 5 Managers. Payroll using KRONOS for over 100 associates Providing excellent internal and external customer service with regards to assistance in the daily needs of housekeeping. 12/02 – 12/05 St. John Health System Southfield, MI Providence Hospital Administrative Assistant
Provided administrative support to 13 nurse educators for the Nursing Education Department. Facilitator for the New Associate Orientation through Human Resource Department; Teaching Customer Service to new employees throughout the St. John Health System. Editor for the monthly Nursing Education News Notes. Participated on the “I Can Make A Difference” Customer Service Committee with CEO Rob Casalou, as well as other Vice Presidents, and fellow associates. Teaching Customer Service to nursing staff at Competency Carousel and Mandatory Madness. Training Registry data entry maintaining educational records for all nursing staff throughout St. John Health System. Payroll
05/02- 12/02 Plante & Moran, LLP Southfield, MI Administrative Assistant
Administrative floater, providing temporary administrative support to CPA’s during their Administrative Assistant’s absence. Coordinate and prepare proposals, spreadsheets, and correspondence (using Excel, Word, PowerPoint and Lotus Notes) for clients and potential clients. Complete Expense Reports. Schedule and coordinate meetings and travel arrangements for CPAs.
09/01- 04/02 Coram Healthcare Plymouth, MI Administrative Assistant to the Regional Vice President of Sales
Provide administrative support to Regional Vice President of Sales and Account Managers. Coordinate and prepare proposals, agreements, spreadsheets, correspondence (using Excel, Word, PowerPoint), and agreements for clients and potential clients. Coordinate confidential active and inactive personnel files for Account Managers, Managed Care Consultants, and Clinical Service Liaisons. Schedule and coordinate meetings and travel arrangements for Regional Vice President of Sales. Complete expense reports for the Regional Vice President. 08/00 to 08/01 Health Alliance Plan (HAP) Detroit, MI Senior Executive Secretary to President/CEO
Maintain confidentiality of the Executive Office and the President/CEO. Answering/screening incoming telephone calls/correspondence directed to the President/CEO; reviewing and referring sensitive/complex matters needing immediate attention to appropriate HAP personnel; providing support in the composition of correspondence, forms, tables, charts, records, statistical tables, schedules and reports; providing support in obtaining and organizing information for use in the presentations, letters, and reports for grammatical errors. Complete expense reports for the President/CEO; Payroll. Perform other related duties as assigned by the President/CEO, Administrative Manager, and the Executive Assistant to the President/CEO. Coordinate travel arrangements.
03/93 to 08/00 Henry Ford Health System Detroit, MI Secretary to the Chairman of Pediatrics (Secretary Level 3)
Provide confidential and administrative support to the Chairman of Pediatrics; coordinate travel arrangements; Payroll; Maintain confidential personnel files for senior staff physicians; Transcription by Dictaphone.
09/90 – 03/93 Henry Ford Health System Detroit, MI Medical Secretary (Level 2)
Managed and transcribe from dictation for several pediatricians and subspecialists
(Neurologist, Gastroenterologist, Adolescent Medicine, Infectious Diseases, Hem/Onc, and Psychiatry); Call in prescriptions; Coordinate travel and meeting arrangements; Supervise volunteers and temporary agency workers. 11/88 – 09/90 Plunkett & Cooney Detroit, MI Legal Secretary
Litigation; provided secretarial support; schedule court appearances; handles clients files; schedule meetings and court reporters. Transcribe from dictation using Dictaphone; handle personal and confidential calls, keeping a log of time for billing purposes. Education
08/06 to 8/07 Specs Howard School of Broadcast Arts (Certificate for Radio Concentration)
Experienced in creating radio public service announcements, news stories (write and rewrite) from the Associated Press, as well as commercials (submitted for Memphis Smoke restaurant was selected as a final project for a promotional campaign to be aired live during my third quarter. Created live DJ radio shows on Specs Howard live radio broadcast which included entertainment, sports, traffic, weather reports; experience with Adobe Audition, broadcast news reporting and creating stories, radio promotions, commercials, DJ, on air reporting, Marantz recorder, SHS, analog and digital boards, Associated Press.
09/82 to 03/83 U.S. Army, USAFATC Ft, Benjamin Harrison, IN
Certificate received for Administrative Assistant Served from 07/82 to 07/86 in the United States Army as an Administrative Assistant with a Top-Secret Security Classification.
References
Brenda J. Marenich, CMP, Director
Physician Education, MSMS
Email: *********@****.***
Misty Dusseau, Manager, Bath and Body Woks, Novi, 734-***-****
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