Customer Service & Technical Support Specialist

Summary

I am a driven customer service representative with 15+ years of experience in various sectors, including banking and technical support. Proven expertise in managing multiple applications simultaneously and providing exceptional customer service across diverse platforms. Demonstrated leadership in account management and technical support, consistently enhancing customer satisfaction and operational efficiency. Seeking to leverage extensive experience to drive success in customer service roles.

Work experience

Escrow Customer Service and Management

TekSystems Temporary Position • Daytona Beach, FL

October 2025 to January 2026

I assisted in the management of Escrow accounts for numerous banks. I would make sure that all properties were efficiently covered by law. I would take inbound calls aswell as scheduled follow ups as needed. This was a temporary 3 month project.

Customer Service Representative

Bank of America Foundever • DeLand, FL

January 2025 to January 2026

I currently work with the customers over the phone in credit card servicing. I work with multiple monitors within several applications at once.

Customer Support Specialist

Concentrix, a WAH company • Lake Mary, FL

August 2021 to May 2024

I answer incoming calls for the Loans Department at American Express. I provide account maintenance and technical support aswell as assist members with the application process. I worked from my home in Orange City, FL. I ran over ten applications using a dual screen system. Support Specialist USAA

Alorica-Lake Mary • FL

August 2020 to February 2021

Provided customer support in deposit servicing for USAA Bank. Assisted in filing disputes, transfers, Bill pay, ATM/ Debit card maintenance, ordering checks, updating banking account specifics and providing account details on existing checking and savings accounts. Assisted in self service options for the USAA mobile app and the website. Production Worker

Pizza Hut • Orange City, FL

December 2019 to April 2020

Responsible for the prep and production of all of the food within the restaurant. Support Specialist Stripe Division

Sykes Enterprises, Incorporated • DeLand, FL

June 2018 to October 2019

Received inbound phone calls and live chats in order to provide technical support for Stripe users. Educated the customer on the services provided and also how to manage the payment processor on the back end for future reference.

Ran over 7 applications simultaneously with a dual screen computer system. Laura Wozny

+1-689-***-**** / ***********@*****.*** / Casselberry, FL 32707 Production Worker

Dunkin' Donuts • Orange City, FL

July 2017 to July 2018

Took orders, and prepared food and drink.

Handled cash, credit cards and operated a P.O.S system. Handled prep for an 8 hour shift.

Reconciled cash drawer and prepared for a bank drop. Responsible for cleaning and stocking for mid-shift. Processed online orders.

Stay at Home Mother

Dunkin Donuts • DeLand, FL

January 2007 to July 2017

I was a stay at home wife and mother for 10 years. I needed to return to the workforce and accepted a job at Dunkin Donuts.

Education

Upper secondary education

High school or equivalent

Seminole State College of Florida • Sanford, FL

Skills

POS systems Restaurant experience Serving Cooking Technical support Computer Graphics (1 year) Store management Dispatching Help desk POS Bartending Computer Skills Quality assurance Catering Customer Service Phone communication Software troubleshooting Cash handling Attention to detail Client communication management Cash register Food handling Telemarketing Instant messaging app Computer hardware Cold calling Escalation handling Supervising experience Professional email communication Kitchen experience Food Production Team management Food Preparation Leadership English Client interaction via phone calls Sales Experience Typing Windows Organizational skills Management Sales Food Service Account management Computer networking Dispatch software communication Serving Experience Desktop support Certifications

Driver's License

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