Senior Application Support Analyst (Azure)

Tauqeer Khan

Toronto, Ontario 416-***-**** ***********@*****.***

EDUCATION

Cittone Institute New Jersey

Diploma Information technology 1999

CERTIFICATIONS AND TRAININGS

Certifications: Trainings:

Microsoft Certified: Azure Administrator Associated (AZ-104) Microsoft Azure DevOps (AZ-400) WebSphere Application Server Network Deployment V8.5.5 AWS Certified Solutions Architect CORE COMPETENCIES

Networking: TCP/IP, Routing, LANs, WANs, IPv4, IPv6 Tools: Bit bucket, Confluence, Jenkins, Dynatrace, Splunk, VMware, GitHub, Microsoft Office, Ansible, Service Now Operating Systems: Linux, Unix, Windows, AIX

Languages: Python, bash, power shell, Linux scripting, YAML Software: CyberArk, Service Now, IBM MQ v7 and v8. Web Servers: IBM HTTP Server (IHS), Apache Web Server, IIS Application Servers: Oracle-BEA WebLogic, IBM WebSphere, JBoss and Tomcat

Cloud: GCP, AWS, Azure, Oracle, Kubernetes, Dockers, IaC, Terraform, Databricks, OpenShift, Azure Monitor, Log Analytics Database: SQL, PostgreSQL, MongoDB, Oracle DB

WORK EXPERIENCE

CIBC Toronto, Ontario

Senior Application Support Analyst (Contract) Jan 2026 –July 2026

• Provided L2/L3 production support for PRM and CAMS applications, collaborating with the Application Operations team

• Supported the CAMS Replacement project by coordinating file transfer activities with CIBC vendor Thales and assisting with application transition

• Supported production, development, PET, and QA environments across Linux/AIX, WebSphere, JBoss, IBM HTTP Server (IHS), Apache Web Server, and Oracle database platforms.

• Provided application support for code deployments, change management activities, release implementations, and production troubleshooting.

• Supported critical enterprise applications hosted on Microsoft Azure, ensuring application reliability, availability, and compliance with SLAs

• Installed, configured, upgraded, and maintained WebSphere Application Server environments across pre-production and production environments.

• Installed, renewed, and configured SSL/TLS certificates across multiple application environments to support secure communications.

• Installed and configured JBoss Enterprise Application Platform (EAP 7.x+) on Linux environments, supporting enterprise middleware platforms.

• Created, updated, and maintained Autosys JIL scripts and job definitions to support application scheduling and automation processes.

• Managed Autosys workloads including job monitoring, execution control, troubleshooting, scheduling changes, and job creation.

• Supported file transfer operations using FeedHub Managed File Transfer (MFT), including configuration and certificate management activities.

• Supported application deployments and operational activities involving OpenShift and GitHub Actions CI/CD workflows.

• Automated deployment of application infrastructure across Azure DevOps pipelines using Azure IaC with ARM templates for multiple projects

• Configured NSG’s, UDR’s, VNET/subnets, and Private Endpoints for critical applications for network security in UAT, DEV, and PROD

• Provisioned SQL Managed Instances, VM’s, Key Vaults, and Storage Accounts, integrating resources with Microsoft Entra (AAD)

• Configured DNS Zones and corresponding DNS records to enable secure, internal name resolution for resources with private endpoints

• Managed IAM roles and permissions and integrated Managed Identities to enforce least-privilege access and reduce operational friction

• Performed root-cause analysis and pull requests on Azure DevOps pipeline failures, reducing deployment errors and improving uptime

• Managed incidents, service requests, and change activities using ServiceNow ITSM processes.

• Participated in on-call production support rotations, resolving critical incidents and minimizing business impact. TD Canada Toronto, Ontario

Middleware Specialist Dec 2021 – May 2024

• Provisioned, configured, and managed Azure Virtual Machines, optimizing compute resources for application performance, availability, and cost

• Implemented and supported Azure storage solutions, including Blob Storage, Managed Disks, and Azure Files, ensuring secure data management.

• Provided critical middleware and application support for the high-priority Active Trader project within the Wealth Management Line of Business.

• Managed application release deployments using XLR deployment automation tools across development, testing, staging, and production

• Performed root cause analysis for failed deployments, application issues, and infrastructure-related incidents, providing solution reccomendations

• Coordinated application release activities by stopping and restarting Tomcat services, deploying new releases, and validating application functionality after deployment.

• Created and maintained Confluence documentation for firewall requests, server provisioning procedures, and technical configurations

• Submitted, tested, and coordinated firewall requests with networking teams to ensure successful application deployments and secure connectivity.

• Supported application deployments, change management activities, and application-level troubleshooting across enterprise environments.

• Deployed application EAR files on IBM WebSphere Application Server Network Deployment (ND) environments across test, staging, production.

• Troubleshot complex application issues including failed deployments, incorrect database connection configurations, application unresponsiveness, server hangs, memory-related issues, and thread-related problems.

• Performed WebSphere performance tuning, including thread dump analysis, heap analysis, and core dump analysis for application server issues.

• Created and configured WebSphere profiles, clusters, nodes, and node agents to support enterprise application environments.

• Monitored application logs, CPU utilization, memory usage, and Java heap performance to proactively identify and resolve system issues.

• Managed Azure resources including Virtual Machines, Storage Accounts, and Virtual Networks using Azure Resource Manager (ARM) templates.

• Supported deployment and scaling of microservices-based applications on Azure Kubernetes Service (AKS), utilizing Helm charts for application deployment and Azure Active Directory integration for secure access management.

• Automated infrastructure provisioning and configuration using IaC tools including Terraform and Azure Resource Manager templates.

• Collaborated with DevOps and application teams to improve CI/CD deployment pipelines using Jenkins, Git, and Infrastructure-as-Code IRCC (Immigration, Refugees and Citizenship Canada) Toronto, Ontario System Administrator March 2021 – May/June 2022

• Administered and supported enterprise-class applications and infrastructure, ensuring system availability, stability, and operational integrity.

• Participated in the delivery of development, integration, production, and infrastructure projects, supporting application deployments and environment

• Supported the deployment, configuration, and migration of the eServices application across Windows Server 2012 and 2016 environments.

• Installed, configured, and maintained Apache Tomcat on Windows and Linux servers, including virtual IP configuration to support high availability.

• Installed, configured, and administered IBM WebSphere Application Server to support enterprise Java applications.

• Collaborated with Development, QA, and Infrastructure teams to troubleshoot incidents, resolve production issues, and support application releases.

• Monitored application and infrastructure performance, analyzed system health, and generated daily server performance reports for issue detection.

• Performed root cause analysis for production incidents, documented findings, and prepared incident reports for high-severity and high-impact issues.

• Assisted with cloud migration initiatives by supporting application deployments, environment configuration, and infrastructure validation across hybrid Windows and Azure environments.

• Managed infrastructure changes through established IT change management processes, ensuring successful implementation with minimal disruption.

• Maintained technical documentation and knowledge base articles to support troubleshooting, operational procedures, and issue resolution. Bank of Montreal Toronto, Ontario

Linux Administrator (Contract)) Aug 2020 – Oct 2020

• Provisioned and managed Linux and Windows virtual machines using VMware to support development and testing environments.

• Installed, configured, and maintained Linux operating systems on virtual servers, ensuring system stability and performance.

• Deployed and configured Windows Server environments to support application and infrastructure requirements.

• Tracked project tasks, documented progress, and collaborated with team members using Jira.

• Managed incidents, service requests, and change activities through ServiceNow in accordance with ITIL processes.

• Performed Linux system administration, including user and permission management.

• Applied OS patches and security updates to Linux servers.

• Monitored server health and resolved system issues.

• Supported VMware virtual infrastructure and virtual machine lifecycle management.

• Assisted with troubleshooting Linux, Windows, and virtualization-related issues. IBM Toronto, Ontario

MQ and Linux consultant (Contract) Feb 2020 – May 2020

• Provided middleware support for non-production, Dev, SIT, and UAT environments running on Linux, WebSphere MQ, JBoss, and Oracle.

• Assisted with troubleshooting, application support activities, and environment stability for enterprise middleware platforms. CIBC Toronto, Ontario

Senior Application Support Analyst (Contract) Sep 2019 – Dec 2019

• Led service delivery activities for enterprise applications while providing senior application support.

• Served as the Service Delivery Manager for production application support, coordinating incident management and service delivery.

• Investigated and resolved application, database, and infrastructure issues using Azure logs, SQL, monitoring tools, and ServiceNow.

• Managed production deployments, change requests, and release activities while collaborating with development teams, infrastructure teams, vendors, and Microsoft Premier Support.

• Performed root cause analysis, monitored application performance, and supported enterprise WebSphere-hosted applications in production. Ontario Teacher’s Pension Plan (OTPP) Toronto, Ontario System Administrator Middleware (Contract) Feb 2019 –July 2019

• Provided middleware administration and application support for production, Dev, PET, and QA environments based on Linux/AIX, WebSphere, JBoss, HTTP web servers, and Oracle databases.

• Supported application deployments, troubleshooting, and operational activities across enterprise web environments. TD Canada Trust Toronto, Ontario

Senior Middleware Analyst (Contract) Aug 2016 – Jan 2019

• Supported middleware operations for the ITS team, managing application deployments, rapid deployment requests, and production support activities.

• Performed EAR file deployments, IIS configuration/recycling, JVM restarts, application troubleshooting, and log management across enterprise Bank of Montreal Toronto, Ontario

Senior IT Consultant Feb 2016 – July/Aug 2016

• Installed, configured, and administered WebSphere Application Server (6.x, 7.x, 8.x) and JBoss (5.x, 6.x, 7.x) across Dev, QA, UAT, and production

• Configured JBoss connection pools and data sources supporting backend Oracle 9i/10g/11g RAC database environments.

• Supported middleware troubleshooting and application server administration across Linux RHEL, AIX, and Solaris environments. IBM Canada Toronto, Ontario

Linux Administrator Mar 2011 – Sep 2015

• Provided Linux system administration support, maintaining system reliability, availability, and performance across enterprise IT environments

• Supported infrastructure operations, troubleshooting, and server administration activities for complex production environment

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