Short-Term Rental Reservations Specialist

Kimberly J ohnson

Winter Have, FL 863-***-**** *******@*****.*** 06-29-1975

Objective

Currently seeking a remote position that allows me to work from home while I recover from an injury. I want to emphasize that this will not affect my ability or commitment to doing my job. I am fully prepared to be dependable, productive, and provide the same level of service expected in an in-person position. E x perience

Operations and General Manager – Property Management Easy Choice Property Management Davenport FL 33896 321-***-**** Oct 2015 – Present

Work in a fast-paced environment while multitasking and prioritizing multiple responsibilities and projects to meet deadlines without compromising quality or standards.

Managed a portfolio of up to 130 residential properties at one time, overseeing day-to-day operations, guest and owner relations, maintenance, housekeeping, reservations, vendors, and property standards.

Responsible for hiring, training, and evaluating the job performance of the Reservations, Quality Control, Housekeeping, and Maintenance teams while providing coaching and counseling when necessary.

Assist with reservations by responding to guest inquiries and handling nightly rental bookings.

Maintain the property management website and respond to guest and owner requests, questions, and concerns to ensure a high level of customer satisfaction.

Assign daily staff duties, including special requests and areas requiring additional attention. Maintain constant communication with the team and provide updates regarding daily activities, outstanding issues, and other important information.

Monitor and process work orders, following up to ensure all requests are completed accurately and in a timely manner. Utilize the company’s work-order system to track and manage maintenance requests.

inspection and cleaning reports to ensure all properties are properly maintained and cleaned according to company and client standards, while keeping owners informed of any issues when necessary.

Coordinate and dispatch vendors for maintenance, repairs, and other property-related services.

Prepare and coordinate vendor bids and service contracts for homeowner approval and follow up to ensure all work is completed as agreed.

Process and organize vendor invoices, bills, receipts, and payment documentation.

Maintain accurate vendor records and documentation, including W-9 information.

Assist with accounts payable and accounts receivable activities.

Complete monthly closing activities, including account reconciliations and reviewing financial records for accuracy.

Responsible for payroll preparation and processing, including auditing employee timecards, calculating commissions and deductions, processing garnishments, and reviewing payroll information for accuracy.

Provide friendly, courteous, and professional customer service while working effectively both independently and as part of a team.

Assist with leasing by accepting rental applications, ensuring they are complete and accurate, explaining deposit policies, determining move-in and move-out dates, and collecting deposits and application fees. Property Management Housekeeping and Maintenance Manager Davenport, Fl 321-***-**** November 2010-October 2015

Customer Service – treating clients, guests, and team members with courtesy, respect, helpfulness, and sincerity

Knowledge of housekeeping principles, cleaning procedures, and proper use of cleaning equipment and supplies

Supervising housekeeping and maintenance staff and making sure all required training is completed

Training employees in safety policies, procedures, company standards, and regulations

Inspecting cleans to ensure properties meet company and client standards

Issuing daily cleaning assignments, special requests, and areas requiring additional attention

Coordinating maintenance requests and following up to ensure work is completed properly

Monitoring the condition of properties and reporting maintenance or cleaning issues

Scheduling and coordinating staff to ensure property is properly maintained

Maintaining cleaning supplies and inventory and making sure staff have the necessary supplies and equipment

Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment

Attention to detail

HOA Architectural Committee Inspector Emily Estates HOA Winter Haven, FL December 2005 – April 2010

Community Guidelines

Property Inspections and Identification of Violations

Issuing Notices and Violation Fines

Review and Approval of Architectural Change Requests

Board Communication and Reporting

Resident Relations and Conflict Resolution

Strong Attention to Detail

Documentation and Record Keeping

Interpretation and Enforcement of HOA Policies

Site Inspections and Neighborhood Assessments

Professional Written and Verbal Communication

Sound Decision-Making and Judgment

Collaboration with HOA Board Members

Customer Service and Community Support

Office Staff/ Cash handling and Check Cashing Publix supermarkets August 19, 1993-January 2003

Cash handling Managed cash drawers and cash pick-ups while completing monetary deposits

Balanced cash office, ordered change and supplies (All forms of office accounting),

Cashing Checks, verifying checks, cash, and other forms of payment Payroll

Making the schedule

Key holder for the safe, back office, and registers,

Supervising over 20 employees at a time

Back door receiving, inventory

Scanning, price coriander

Training coriander

United way and March of dimes Coordinator

Type 96 words per minute • Proficient with project management software • Team player • Excellent time management skills • Conflict management • Public speaking • Data analytics E ducation

Osceola High School Kissimmee, Florida… High School Diploma 1993

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