Administrative Assistant

Lois Parris

Administrative

Assistant

Lois Parris

Montreal, Quebec

438-***-****

*******@*****.***

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Skills

Detail-oriented Administrative Professional with a proven track record optimizing operational workflows across McGill-affiliated hospital research networks (RI-MUHC, JGH). Over 2.5 years of specialized experience ensuring strict regulatory data compliance and managing multi-party logistics for complex Oncology clinical trials. Fluent in English with functional proficiency in French, fully capable of managing internal Quebec health-sector documentation and system compliance. ㅡ

Experience

Research Institute (CIM Oncology) McGill University Health Center / Administrative Assistant June 2023 - October 2025, Montreal QC

Process Innovation: Created a custom signature tracker to monitor physician response times, eliminating administrative bottlenecks and reducing clinical contract turnaround timelines.

Personnel Coordination: Supported personnel workflows by recording precise meeting minutes and managing action items for Phase I clinical research teams, 6 physicians and 3 fellows.

Logistics and Onboarding: Seamlessly managed complex multi-party scheduling for Study Initiation Visits, directly facilitating collaboration between clinical trial sponsors and hospital medical staff. Compliance and Security: Upheld strict records confidentiality, while processing, archiving and securely distributing sensitive patient infusion notes to cross-functional research coordinators.

Pipeline Monitoring: Managed the life cycle of medical contracts by compiling regulatory paperwork and tracking approval pipelines directly with the budget department.

Manpower Group / Mortgage Processor

April 2026 - July 2026, Montreal QC

Results-Driven Audit: Evaluated and verified complex financial applications against compliance guidelines, maintaining 100% data accuracy and zero regulatory infractions.

Workflow Efficiency: Accelerated file processing speeds by leveraging specialized tracking software to manage pending documentation and clear database backlogs under tight corporate deadlines. Manpower Group / Senior Account Processing Clerk

January 2022 - February 2023, Montreal QC

Risk Mitigation: Audited high volume credit card transactions and conducted quality assurance reviews to eliminate entry errors and ensure data integrity.

Data Optimization: Overhauled and updated outdated client profiles across multiple legacy systems, increasing data search functionality and accuracy.

Dispute Resolution: Resolved complex billing and transaction disputes with an analytical approach, successfully balancing internal regulatory policies with customer service.

Heritage Home Fashions / Office Clerk

October 2021 - December 2021, Montreal QC

Operations Continuity: Managed comprehensive office inventory and vendor files achieving zero operational downtime for daily business tasks.

Fulfilment Efficiency: Streamlined inbound customer order flows, verifying logistics and inventory data via ERP systems to successfully fulfilment processing speeds.

Ian Martin Group / Vaccine Administrative Clerk

April 2021 - May 2021, Montreal QC

Throughput Optimization: Managed high volume vaccination appointment queues using Clic-Sante and Sante Publique platforms maximizing daily patient processing efficiency.

Resource Allocation: Monitored post-vaccine clinical safety environments and dynamically coordinated shift coverage to balance staff levels during critical hours.

Jewish General Hospital / Administrative Agent March 2011 - April 2014, Montreal QC

Dynamic Coverage: Provided high-adaptability administrative support across various clinical and departmental reception desks based on real- time hospital staffing demands.

Patient and Staff Logistics: Managed multi-line phone systems, updated electronic health files, and coordinated local department inquiries under strict hospital confidentiality protocols.

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Education

Algonquin College / ACS Office Systems Technology

Ottawa, ON

Pearson Adult Career Center / ASP Medical Transcription Montreal, QC

Technical Tools and

Languages

Systems and Database Tools: ERP Systems, SharePoint, MS Office

(Word, Excel, PowerPoint) Clic-Sante, Sante Publique. Languages: Fluent English, Functional French

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