Bilingual Customer Support and Scheduling Specialist

LISANA SANGUINO

PROFESSIONAL PROFILE

Bilingual professional fluent in English and Spanish with extensive experience in customer service, healthcare support, education, caregiving, and working directly with individuals and families. Strong background in customer communication, phone support, appointment scheduling, handling inquiries, problem-solving, and providing professional and compassionate assistance.

Highly organized, dependable, and comfortable communicating with customers by phone, email, and other communication channels. Experienced in handling sensitive information, understanding individual needs, explaining information clearly, resolving concerns, and maintaining a professional and positive attitude in challenging situations.

Strong ability to multitask, manage calls and schedules, document information accurately, follow procedures, maintain confidentiality, and build positive relationships with customers and families. Quick learner who adapts easily to new systems, procedures, and technology.

Currently seeking a remote Customer Service, Customer Support, Call Center, Scheduling, Intake, Patient Services, or Bilingual Representative position where strong communication, organizational, and interpersonal skills can contribute to an excellent customer experience.

KEY SKILLS

Bilingual: English & Spanish

Customer Service & Customer Support

Inbound & Outbound Call Handling

Professional Phone Communication

Customer Relationship Management

Appointment Scheduling & Coordination

Customer Inquiry Resolution

Problem-Solving & Conflict Resolution

Active Listening & Clear Communication

Email & Written Communication

Data Entry & Documentation

Handling Confidential & Sensitive Information

HIPAA Compliance

Organization & Multitasking

Time Management

Strong Interpersonal Skills

High Sense of Responsibility

Emotional Intelligence & Empathy

Ability to Work Independently

Adaptability & Quick Learning

Healthcare & Patient Communication

Pediatrics & Geriatric Care

Patient Assessment & Preparation

Vital Signs Monitoring

CPR/BLS Certified

WORK EXPERIENCE

Elementary Teacher Assistant Central Florida Academy

Communicated professionally with students, teachers, families, and staff while providing daily educational support.

Assisted with questions, concerns, schedules, classroom activities, and individualized student needs.

Supported lead teachers in implementing lesson plans and educational activities.

Provided individualized assistance and small-group instruction.

Maintained accurate organization of classroom materials, schedules, and daily responsibilities.

Used patience, active listening, problem-solving, and strong interpersonal communication in a fast-paced environment.

Beatriz Castro – Child Care

Phone: 407-***-****

Provided dependable care and maintained ongoing communication regarding children's needs, schedules, and daily routines.

Coordinated activities, meals, appointments, and other daily responsibilities.

Responded effectively to changing needs and unexpected situations.

Maintained a safe, organized, and supportive environment.

Demonstrated excellent communication, reliability, organization, and problem-solving skills.

Carmen Rivera – Older Adult Care

Phone: 787-***-****

Provided professional assistance and communicated regularly regarding care needs, schedules, medications, and daily activities.

Assisted with personal care, meal preparation, medication reminders, and mobility.

Monitored and documented vital signs and relevant information.

Maintained confidentiality and provided respectful, compassionate service.

Managed multiple responsibilities while maintaining accurate communication and documentation.

Eliana Camacho – Newborn & Toddler Care

Phone: 347-***-****

Provided individualized care while maintaining clear and professional communication with the family.

Coordinated transportation, schedules, meals, and daily activities.

Built positive relationships through patience, communication, and reliability.

Managed multiple responsibilities independently.

Responsible for cooking, bathing, feeding, dressing, transportation, and developmental activities.

EDUCATION & TRAINING

Florida National University (FNU) – Current Psychology Student

Herzing University – Nursing Studies

Universidad Francisco de Paula Santander, Colombia – Law Degree

Lighthouse Medical Academy – Home Health Aide (Caregiver) & Medical Assistant

CERTIFICATIONS & PROFESSIONAL TRAINING

CPR / First Aid

BLS – American Heart Association

Zero Tolerance Training

APD Core Competencies

HIPAA Compliance Training

Medication Administration

HIV/AIDS Certification

Bloodborne Pathogens Training

Alzheimer’s Care

RBT (Registered Behavior Technician) Training – 40 Hours

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