Openlink Endur ETRM Business Analyst Support

ANKITHA SOWMYA

BUSINESS ANALYST OPENLINK ENDUR ETRM / CTRM APPLICATION SUPPORT

702-***-**** *******************@*****.*** Bengaluru, Karnataka 560047 PROFESSIONAL SUMMARY

Business Analyst with 6 years of experience across financial markets, ETRM/CTRM and business analysis, with strong exposure to Openlink Endur / Trading Manager support. Experienced across the end-to-end trade lifecycle, including trade capture, validation, enrichment, amendments, position management, pricing and valuation, P&L, confirmations and settlement. Strong production-support mindset with experience investigating incidents, trade breaks, data discrepancies and reconciliation issues using SQL and application/log analysis. Comfortable supporting Front, Middle and Back Office users, UAT, regression testing, root-cause analysis, documentation and stakeholder communication. CORE SKILLS

Endur / ETRM Openlink Endur, Trading Manager, Trade Lifecycle, Trade Capture & Validation, Amendments/Cancellations, Position Managem Production Support Incident Investigation, Service Requests, Trade Breaks, Reconciliation, Root Cause Analysis, EOD Monitoring, Health Checks, C Commodity Trading Physical & Financial/Paper Trading, Commodity Trading Concepts, Hedging, Trade Netting, Risk, Front Office, Middle Office, Ba Data / Technical SQL, MySQL, Excel, Power BI, DAX, Power Query, Alteryx, Data Validation, Log Analysis, Reporting Business Analysis Requirements Gathering, BRD, FSD, User Stories, Acceptance Criteria, RTM, UAT, Regression Testing, Gap Analysis, Process Delivery / Support Agile, Waterfall, JIRA, Confluence, Stakeholder Management, Functional Documentation, SOPs, User Guides, Diagnostic Runbo PROFESSIONAL EXPERIENCE

Shell India Markets Private Limited — Data Analyst / ETRM Support Bengaluru Jun 2023 – May 2026

• Supported Openlink Endur / Trading Manager processes in an energy and financial-markets environment, working with Front, Middle and Back Office stakeholders.

• Supported the end-to-end trade lifecycle from trade capture, validation and enrichment through amendments/cancellations, position updates, pricing, P&L;, confirmations and settlement.

• Investigated production incidents involving failed or incorrect trades, trade breaks, data discrepancies, downstream reporting issues and lifecycle exceptions.

• Performed daily operational checks and validated trade, position and reporting outputs; supported EOD activities by monitoring processing results and investigating exceptions.

• Used SQL to trace transaction-level data, validate business rules, reconcile Endur outputs and identify potential data or processing issues.

• Analysed application and processing logs to identify error patterns, isolate failure points and provide evidence for root-cause analysis.

• Performed trade and position reconciliation between Endur outputs and downstream reports/data sources and coordinated resolution with technology and operations teams.

• Investigated pricing, valuation and P&L; discrepancies by reviewing trade attributes, market data and related transaction information.

• Supported Middle and Back Office users with confirmation, settlement and operational issues and acted as a functional point of contact for issue clarification.

• Participated in requirements analysis, impact assessment, UAT, regression testing, defect triage and release support for changes affecting trading and reporting processes.

• Created and maintained process documentation, user guides, data dictionaries and troubleshooting information to improve support readiness.

• Developed Power BI and Alteryx solutions for reporting, reconciliation and data validation, strengthening control and exception-monitoring capabilities.

Wells Fargo — Business Analyst Bengaluru Aug 2020 – May 2023

• Worked as a Business Analyst supporting financial-markets and ETRM-oriented business processes, operational workflows and data requirements.

• Gathered requirements from business and operations teams and translated them into functional requirements, user stories, acceptance criteria and test scenarios.

• Supported trade-processing and operational workflows by analysing exceptions, validating business rules and coordinating issue resolution with technology teams.

• Used SQL and Excel for data investigation, reconciliation, exception analysis and validation of business and operational outputs.

• Performed root-cause analysis for data-quality and reporting issues and communicated findings, impact and resolution status to stakeholders.

• Supported UAT, defect triage, regression testing and implementation activities, including requirement clarification and validation of fixes.

• Created BRDs, functional documentation, process flows, user guides and operational documentation to support business and technology teams.

• Developed dashboards and reports for KPI and operational monitoring and collaborated with stakeholders to improve reporting and process visibility.

SELECTED ENDUR / SUPPORT CAPABILITIES

• Trade Lifecycle: Capture ® Validate/Enrich ® Amend/Cancel ® Position ® Pricing/Valuation ® P&L; ® Confirmation ® Settlement.

• Production Troubleshooting: Incident intake ® impact assessment ® SQL/data checks ® log analysis ® isolate root cause ® coordinate fix/reprocess ® validate ® document.

• EOD Support: Daily health checks, batch/result monitoring, control-report validation, exception investigation and reconciliation of key outputs.

• Business Support: User-facing communication, issue prioritisation, functional clarification, UAT support and coordination across FO/MO/BO and technology teams.

EDUCATION & CERTIFICATION

• Purdue University — Post Graduation in Data Analytics 2021

• Christ University — Bachelor of Commerce (B.Com) Bengaluru May 2020

• HRD University — CBAP (Business Analytics) 2026 LANGUAGES

English Kannada Hindi Tamil Telugu

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