Sales & Customer Service Specialist

Mariamawit Yohannes

Silver Spring, MD

301-***-**** ********@*****.***

Professional Summary

Results-driven Sales and Customer Service Professional with 13+ years of experience in high-volume environments, including luxury MedSpa and telecommunications. Proven ability to increase sales, retain clients, and manage administrative operations efficiently. Skilled in client relations, appointment management, and consultative sales. Known for delivering exceptional customer experiences and exceeding performance goals.

Professional Experience

Skincare Specialist & Office Assistant

Fana Skin Care MedSpa 03/2014 – Present

Manage scheduling for high-volume appointment calendars, improving client retention and reducing no-shows

Handle inbound calls, voicemails, and client inquiries with a focus on customer satisfaction and upselling services

Support physicians with administrative tasks, documentation, and daily operations

Coordinate shipment and pickup orders, ensuring timely and accurate fulfillment

Perform professional facial treatments, contributing to repeat business and client loyalty

Account Executive

CEAL Consulting - AT&T Campaign 09/2021 – 01/2023

Generated new sales by engaging prospective and existing customers through consultative selling

Consistently met and exceeded sales targets by identifying client needs and recommending solutions

Negotiated pricing and prepared agreements, closing deals efficiently

Maintained strong customer relationships, increasing repeat business and retention

Collaborated with team members to improve sales strategies and overall performance

Apple Tech Support Advisor

Concentrix 08/2018 – 11/2019

Delivered technical support for Apple products in a high-call-volume environment

Resolved customer issues efficiently, maintaining high satisfaction ratings

Demonstrated strong problem-solving skills and product knowledge

Office Associate

State Farm Insurance 02/2018 – 08/2018

Generated sales across auto, home, life, and health insurance policies

Managed high-volume client communications and policy servicing

Identified coverage gaps and recommended additional products, increasing policy value

Sales & Skincare Specialist

MICA Beauty Cosmetics 10/2015 – 08/2018

Achieved and exceeded daily sales goals ($500+ consistently)

Conducted skincare consultations and makeup demonstrations to drive product sales

Built strong customer relationships, increasing repeat clientele

Education

-Bachelor of Arts in Business (In Progress) - Associate of Arts in Business

The Universities of Shady Grove – Rockville, MD Montgomery College – Rockville, MD- GPA 3.02

Skills

Customer Relationship Management (CRM)

Sales & Upselling Techniques

Administrative Support

Appointment Scheduling

Microsoft Office Suite

High-Volume Call Handling

Typing Speed: 120 WPM

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