Patient Access & Operations Administrative Professional

ASHLEY FRERKING

Patient Access Representative Customer Service Office Administration

**Phone: 417-***-**** Email: *************@*****.*** ** Professional Summary

Compassionate, detail-oriented administrative and customer service professional with experience in healthcare office administration, banking, customer service, business operations, and client support. Skilled at working with confidential information, maintaining accurate records, communicating with customers and professionals, resolving issues, managing multiple priorities, and learning new computer systems quickly. Known for professionalism, dependability, strong attention to detail, and the ability to remain calm and courteous in high-pressure situations. Seeking to bring a customer-focused approach and strong administrative skills to any company I represent. CORE SKILLS

● Patient & Customer Service

● Front Office Administration

● Scheduling & Appointment Coordination

● Data Entry & Record Accuracy

● Insurance & Financial Information

● Confidential Information Handling

● Telephone & Written Communication

● Computer & Software Systems

● Documentation & File Management

● Payment & Financial Transactions

● Problem Resolution

● Attention to Detail

● Multi-Tasking & Organization

● Professional Communication

● Deadline Management

● Team Collaboration

● 10-Key & Keyboarding

● Confidentiality & Professional Ethics

● Project Management

PROFESSIONAL EXPERIENCE

Copper Ridge Consulting Group

Director of Operations Missouri 2017–Present

● Manage day-to-day administrative and operational activities for a growing professional services organization.

● Serve as a primary point of contact for clients, maintaining a professional, responsive, and service-focused experience.

● Communicate with clients by phone, email, and other communication platforms while responding to questions and resolving concerns.

● Maintain accurate client records, documentation, contracts, schedules, and confidential business information.

● Develop and maintain organized administrative systems and procedures. Central Bank of the Ozarks

Lead Customer Service Representative 2011-2017 Missouri

● Provided professional, courteous customer service while assisting customers with account-related questions, transactions, and service needs.

● Handled confidential financial and personal information in accordance with company policies and security requirements.

● Processed financial transactions with a high level of accuracy and attention to detail.

● Assisted customers in person and by telephone, maintaining excellent telephone etiquette and professional communication.

● Explained policies, procedures, and financial products clearly to customers with varying levels of knowledge.

Alternative Healthcare

Office Manager 2007-2011 Missouri

● Managed daily administrative operations for a healthcare-related office.

● Scheduled and coordinated appointments while maintaining organized calendars and office records.

● Maintained accurate patient and office documentation while handling sensitive information professionally.

● Answered telephone calls, responded to questions, and directed patients and callers to appropriate resources.

● Assisted with administrative and financial processes, including payments, documentation, and record maintenance.

● Coordinated communication between patients, healthcare professionals, and office staff.

● Managed multiple priorities while providing compassionate and professional customer service.

● Addressed patient and customer concerns with patience, discretion, and a solutions-oriented approach.

● Learned and utilized office software and computer systems to support daily operations. EDUCATION

High School Diploma Some College Ozarks Technical Community College Additional professional education and training in business operations, customer service, quality systems, regulatory compliance, documentation, and organizational management. TECHNOLOGY & ADMINISTRATIVE SKILLS

● Google Workspace

● Microsoft Office

● Microsoft Word

● Microsoft Excel

● Email & Digital Communication

● Electronic Recordkeeping

Data Entry

Document Management

Scheduling Systems

Customer/Client Management Systems

Financial/Banking Systems

Internet-Based Business Platforms

10-Key Data Entry

PROFESSIONAL STRENGTHS

Compassionate Customer Service: Experienced in helping people navigate questions, concerns, and problems while maintaining patience and professionalism. Accuracy & Attention to Detail: Strong background in documentation, financial transactions, records management, compliance, and information accuracy.

Confidentiality: Experienced handling sensitive customer, financial, healthcare-related, and business information.

Communication: Comfortable communicating with customers, patients, professionals, employees, and leadership in person, by telephone, and electronically. Organization: Able to manage multiple schedules, deadlines, records, requests, and priorities without losing attention to detail.

Adaptability: Experienced learning new systems, procedures, software, regulations, and processes quickly.

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