Remote Customer Service & Benefits Support

Summary

Remote customer service professional with experience in telecommunications support, benefits administration, and healthcare service environments. Skilled in resolving customer issues, documenting interactions accurately, and navigating multiple systems in fast-paced remote settings. Friendly, efficient, and dedicated to delivering exceptional service and maintaining high customer satisfaction.

Work experience

Customer Service Representative – Remote Call Center Pure Talk Holdings, INC • Covington, GA

August 2023 to Present

• Assist customers with billing questions, account updates, service changes, and plan information

• Troubleshoot mobile service issues including device setup, network problems, and feature activation

• Process requests to start or modify service, upgrade devices, or change plans

• Document customer interactions accurately while navigating PureTalk’s CRM and support systems

• Maintain performance standards including call resolution, accuracy, and customer satisfaction

• Provide friendly, professional support through inbound calls and remote communication channels Benefits Administrator-Remote

Benefitfocus.com • Charleston, SC

August 2022 to March 2023

• Assisted employees with open enrollment and benefit selections Verified accuracy and completeness of benefit applications

• Delivered friendly and knowledgeable service for routine questions

• Managed benefit and compensation procedures including claims support

• Supported new hire enrollment and yearly company-wide enrollment periods

• Maintained benefit programs and communicated updates based on needs and trends

• Consulted with customers to identify needs and resolve concerns Customer Service Representative (Remote)

Willis Towers Watson Via Benefits • Chicago, IL

October 2021 to March 2022

• Provided remote support for healthcare questions and concerns

• Verified insurance information and maintained accurate records

• Performed data entry and ensured proper handling of participant information

• Assisted participants during OEP, IEP, and AEP enrollment periods

• Multitasked across multiple screens to troubleshoot issues

• Worked with VDI, Salesforce, and Avaya

Senior Phlebotomist/Trainer

CSL Plasma • Roseville, MI

October 2017 to August 2021

• Led and supported team operations during plasma donation procedures

• Drew blood for tests, transfusions, donations, and research Explained procedures and assisted donors experiencing adverse reactions

• Guided donors through initial intake as a Reception Technician

• Managed data entry, documentation, and phone communication Carla Pittman

+1-313-***-**** / **********@*****.*** / Greenville, SC 29609 Education

General Studies (College)

Waubonsee Community College • Sugar Grove, IL

August 1989 to August 1990

Skills

Benefits administration Data entry and documentation Call Center Operations High Energy Attitude Telecom Troubleshooting Remote Customer Service Multi-system Navigation Enrollment Coordination Customer Relations

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