Customer Service Representative & Client Care

EDUCATION

Interprofessional Collaboration for Health

providers course - IPC certificate

YMCA Pre-emplyoment Training and

Education Program

YMCA - Simcoe & Muskoka 2025

Mental Health and Addictions - Diploma

CTS Canadian Career College Jan 2017- Jan

2018

Action First Aid Inc

First-Aid and CPR/AED (Level C) Feb 2025- Feb

2028

SKILLS & PROFICIENCIES

PROFESSIONAL SUMMARY EXPERIENCE

705-***-**** Barrie, ON

JESSICA HALL

*******.******@*******.***

Exceptional relationship building and

Communication skills

Strong Interpersonal Skills

The ability to adapt to new situations

and challenges

Natural ability to be a part of a team

Caring and Empathetic demeanor

Analytical Critical Thinking and

Problem Solving

Community Collaboration and outreach

skills IPC

First-Aid and CPR/AED (Level C)

trained

Valid through 2028

Highly motivated and customer-oriented

professional with strong communication and

problem-solving skills, Eager to leverage my

ability to build lasting relationships, deliver

tailored solutions, and ensure customer

satisfaction. Passionate about contributing

exceptional customer service and fostering

longterm client loyalty.

Volunteer DSW

CLASS - Community Living Asssoiciation South

Simcoe Oct 2018 - Jan 2019

Provided support to individuals with

disabilities and Behavorial issues.

Assisted individuals with developing social,

communication and life skills through

structured activities and programs.

Assisted individuals in the community; at

volunteer opportunities and places of

employment

Participated in training and professional

development to stay informed about best

practices in autism support.

EarlyChildEducator Assistant

Growing Minds Academy Aug 2021 - Dec 2024

Supported early language development through storytelling and engaging children in interactive conversations Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.

Created a nurturing and safe environment for children to grow emotionally, socially and academically.

Enhanced Children’s learning experiences by incorporating engaging play activities and age-appropriate educational materials.

Consulted with parents to build and maintain positive support networks and support continuing education strategies. Assistant Front Office Manager

Leons Furniture Barrie, ON Aug 2018 - May 2021 Effectively communicated and collaborated with other management and staff to ensure smooth operations

Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees

Balanced daily cash transactions, accurately maintaining financial records for the front office department

Organized team meetings to address challenges, review progress, and set goals for continuous improvement Increased repeat business through exceptional customer interactions

Assisted with bill payments, records organization and preparation

Resolved scheduling conflicts and customer complaints

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