Remote administrative, Data entry

M A R C I E M O R I N

**** ****** *****, ********, ******* 32798 · 407-***-**** · ************@*****.***

OBJECTIVE

Dedicated IT professional graduated with a Bachelor’s degree in computer information science with honors. Abilities include field support, programming, web design, and troubleshooting/Help Desk procedures. Knowledgeable in computer hardware/software, maintaining IT inventory and meeting the needs of end users.

SKILLS:

Windows 8, 10 and 11

Hardware/ Software testing

Microsoft 365 Java

Outlook Libre Office

Chrome

EDUCATION:

Everest University, Orlando, FL Graduated 2016

●Bachelor of Science, Computer Information Science

●United States Air Force/E-3 1985-1988

EXPERIENCE:

Currently on Disability 2023

Jackson-Hewitt Tax Service Dec 2021-Feb 2022

●Handled personal income taxes for single and married individuals

●Scheduled appointments for myself and office staff.

●Documented all income tax returns and sent to IRS for processing.

CPT Networks, Maitland, FL Aug 2021-Nov 2021

Customer Care Representative

●Managed and troubleshot customer calls and emails

●Troubleshot issues before escalating or dispatching technicians.

●Documented all troubleshooting in work orders and client emails.

TransCore, Orlando, FL July 2019-Aug 2021

Product Support Representative

●Managed and troubleshot toll authorities (customer) sites.

●Troubleshot issues before escalating or dispatching technicians.

●Documented all troubleshooting in work orders and client emails.

Auto Club Group/AAA, Heathrow, FL May -June 2019

Deployment Tech (Contract}

●Deployed 300 machines in several different departments.

●Helped employees with new system, made sure all programs worked properly, reported issues

●Helped with imaging computers and desktop refresh.

Florida Hospital, Altamonte Springs, Apopka, FL July 2018-Nov 2018

IT Field Technician (Contract)

●Made sure programs worked fine on the dictation computers and labeled and recorded appropriately.

●Conducted Windows 7 to Windows 10 migrations/Imaged computers for migrations and new employees

Alorica/Dell, Lake Mary, FL Oct 2017-June 2018

Helpdesk/Customer service Technician

●Handled incoming hardware and software calls from DELL ProSupport clients

●Logged calls accordingly in Delta program and case logger.

●Assisted/walked clients through troubleshooting steps via knowledge base to solve issues with their machines.

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