Human Resources Shared Services Associate

GEMIELLE D. SANGIL

Address: Mabalacat City, Pampanga, Philippines

Email: ************@*****.***

LinkedIn: https://www.linkedin.com/in/gemielle-sangil Phone: 092********

Teams: ************@*****.***

HUMAN RESOURCES - SHARED SERVICES ASSOCIATE

OBJECTIVES

• Detail-oriented and highly organized HR professional with experience in People Operations, employee support, administrative coordination, and managing high-volume workloads. Seeking a Virtual Assistant position where I can leverage my strong communication, organizational, time management, and data management skills to deliver exceptional administrative and customer support while contributing to organizational efficiency and success.

TECHNICAL SKILLS

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Experienced in Google Workspace applications, including Gmail, Google Docs, Google Sheets, and Google Forms.

• Skilled in professional email management, correspondence, and communication.

• Strong data entry, database maintenance, and records management capabilities.

• Experienced in document preparation, formatting, and systematic file organization.

• Familiar with HRIS and ERP platforms for employee and business process management.

• Competent in creating, managing, and maintaining online forms and digital documentation.

• Knowledgeable in using ticketing systems and task management tools to track and resolve requests efficiently.

• Proficient in virtual collaboration and communication platforms, including Zoom, Microsoft Teams, Google Meet, and Webex.

• Experienced in cloud-based digital file management using OneDrive and other cloud storage solutions. QUALIFICATIONS

• Experienced in handling multiple tasks and priorities in high-volume work environments.

• Strong interpersonal skills with the ability to engage effectively with diverse groups of people.

• Highly organized and detail-focused with a commitment to delivering quality results.

• Resourceful, dependable, and able to perform well under tight deadlines.

• Equally effective working independently or as part of a collaborative team.

• Quickly adapt to new processes, technologies, and workplace environments.

• Proactive and eager to acquire new knowledge and skills. WORK EXPERIENCE

HR Onboarding and Shared Services Associate Universal Access and Systems Solutions Inc. (BPO Industry) April 2023 - Present

• Managed end-to-end onboarding for 2,000+ employees in a high-volume BPO environment, overseeing pre- employment requirements, document verification, orientation, system access, and deployment.

• Maintained employee records, HR documentation, and HRIS data with a high level of accuracy, confidentiality, and compliance.

• Provided employee support through email and phone, resolving HR-related inquiries and onboarding concerns in a timely manner.

• Supported recruitment activities, including applicant coordination, interview scheduling, and initial candidate screening.

• Collaborated with Recruitment, Payroll, IT, Operations, and other stakeholders to ensure seamless onboarding and employee lifecycle processes.

• Prepared employment documents, conducted data audits, and monitored compliance with company policies and reporting requirements.

• Leveraged HRIS, ERP, ticketing systems, and Microsoft Office tools to streamline HR operations and improve process efficiency.

• Effectively managed multiple onboarding classes and high-volume workloads while consistently meeting service- level agreements and quality standards.

Admin Assistant / Receptionist Universal Access and Systems Solutions Inc. July 2022 – February 2023

• Provided professional customer support by managing client inquiries via phone and email and resolving issues in a timely manner.

• Performed administrative duties, including data entry, documentation, scheduling, and records management, ensuring accuracy and compliance.

• Coordinated with internal teams to support client needs, maintain confidential records, and meet service and quality standards.

Language Assessor GNGN Eikaiwa Inc., Clark, Pampanga July 2021 – February 2022

• Evaluated written and oral assessments using standardized scoring criteria, ensuring accuracy, consistency, and quality standards.

• Delivered high-quality results in a fast-paced, deadline-driven environment while maintaining attention to detail and productivity.

• Collaborated with cross-functional teams to achieve operational goals while safeguarding confidential client and organizational information.

PERSONAL DETAILS

Birth Date: April 26, 2000

Citizenship: Filipino

Marital Status: Single

Height: 5'6"

Weight: 63 kg

Language Proficiency: Filipino, English

EDUCATION

Mabalacat City College - Graduate

Bachelor of Science in Tourism Management

2018 – 2022

CERTIFICATIONS

Lean Six Sigma White Belt Certification

• Acquired foundational knowledge of Lean Six Sigma principles, process improvement techniques, and the DMAIC

(Define, Measure, Analyze, Improve, Control) methodology.

• Developed an understanding of continuous improvement concepts and process efficiency enhancement. Lean Six Sigma Yellow Belt Certification

• Gained practical knowledge of Lean Six Sigma tools and methodologies for process improvement and quality management.

• Applied root cause analysis techniques and DMAIC principles to identify inefficiencies and support operational improvements.

• Developed a strong understanding of data-driven problem-solving and continuous improvement practices.

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