Remote Chat Moderator & Customer Support

FELICITY BRAI

Lagos, Nigeria 090******** ************@*****.***

PROFESSIONAL SUMMARY

Recent Human Anatomy graduate with over one year of professional experience in remote chat moderation and previous experience in customer and administrative support. Skilled in written communication, customer service, email management, complaint handling, telephone support, and maintaining professional online interactions. Highly adaptable, organized, and comfortable working independently in remote environments. Seeking opportunities in customer support, chat moderation, virtual assistance, and online community support. CORE SKILLS

Customer Support Chat Moderation Email Management Complaint Resolution Telephone Support Written & Verbal Communication Conflict Resolution Problem Solving Active Listening Data Entry & Documentation Time Management Attention to Detail Microsoft Office Google Workspace Remote Communication Independent Working PROFESSIONAL EXPERIENCE

Chat Moderator

Cloudworkers Remote February 2025 – June 2026

• Managed and monitored online conversations while maintaining a professional and engaging communication environment.

• Responded promptly to users and maintained positive interactions through written communication.

• Managed multiple conversations efficiently while maintaining accuracy and attention to detail.

• Followed company communication guidelines and procedures when interacting with users.

• Adapted communication style to different users and situations and handled challenging interactions calmly and professionally.

• Maintained confidentiality and professionalism when dealing with user information.

• Worked independently in a remote environment while meeting communication and performance expectations. Customer & Administrative Support

Alao Farm Nigeria June 2023 – November 2023

• Managed incoming company emails and responded to customer inquiries.

• Answered and handled business phone calls professionally.

• Received and responded to customer complaints and concerns.

• Assisted customers with questions and directed unresolved issues appropriately.

• Supported day-to-day administrative communication and customer-service activities.

• Maintained professional relationships with customers through clear and respectful communication.

• Developed strong organizational, customer-service, and problem-solving skills. EDUCATION

B.Sc. Human Anatomy — Second Class Upper (2:1)

Igbinedion University, Okada, Nigeria 2026

INTERNSHIP EXPERIENCE

Histopathology & Morbid Anatomy Intern

University of Benin Teaching Hospital (UBTH) Nigeria 3-Month Internship

• Worked in a professional healthcare laboratory environment under supervision.

• Followed established procedures and safety protocols.

• Assisted with laboratory activities and documentation.

• Developed strong attention to detail, accuracy, and organizational skills.

• Worked effectively as part of a professional healthcare team. REFERENCES

Available upon request.

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