Detail-Driven Data Entry Specialist

Chukwu Onyekachi Humphrey

***************@*****.*** Portfolio

PROFESSIONAL SUMMARY

Detail-oriented, fast-paced, and results-driven Data Entry Specialist with 4+ years of experience accurately inputting, updating, and maintaining large volumes of data across databases and internal systems. Skilled in conducting routine data audits, reviewing records for discrepancies, maintaining data integrity and confidentiality, and generating reports for management. Proven track record of managing high-volume workflows while maintaining exceptional accuracy and collaboration across internal teams. CORE COMPETENCIES

● Data Input & Database Management

● Data Integrity & Quality Audits

● Record Organization & Archiving

● Reporting & Inter-Departmental Communication

WORK EXPERIENCE

Data Entry & Operations Support Specialist – Sundry Markets Limited April 2020 – April 2024

● Entered, updated, and verified data for 80+ high-volume support queries daily across internal databases and spreadsheets, maintaining a 98% accuracy rating.

● Reviewed complex billing and account data for errors and discrepancies, correcting issues to reduce Mean Time to Resolution (MTTR) by 35%.

● Communicated with internal teams and 350+ staff to obtain missing or unclear information, ensuring complete data retrieval and onboarding accuracy.

● Maintained organized digital records and CRM integrity across 10,000+ user files, performing routine audits to achieve a 99.8% data accuracy rate.

● Generated operational reports and extracted data as requested by management, identifying workflow gaps and authoring 15+ Standard Operating Procedures (SOPs).

● Surpassed monthly KPI targets by 20% in response velocity and solution accuracy during high-volume peak operational periods.

TOOLS & TECHNOLOGIES

● Support & CRM: Zendesk (familiarity), Salesforce (familiarity), HubSpot, Zoho, Ticketing Systems

● Productivity & Collaboration: Google Workspace (Docs, Sheets, Calendar), Slack, Zoom, Notion

● Key Skills: Fast & Accurate Data Entry, Data Auditing & Verification, Record Organization, Discrepancy Resolution, Confidentiality & Data Integrity

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