Trauma-Informed Crisis Support & Harm Reduction
Resume:
*********@*****.***
Tianna Mathieu
SKILLS
Lived Experience with systemic multiple barriers including homelessness, mental health crisis, substance use, family and relational violence Recovery Resilience & Crisis Management Community Resource Navigation Emotional Intelligence Relational Rapport Building Compassionate Communication Confidentiality & Discretion Trauma-Informed Care Patient Advocacy & Empowerment Empathetic & Active Listening Crisis De-escalation & Conflict Resolution Boundary Management
EXPERIENCE
WISH Drop-In Centre, Vancouver ~ Program Facilitator July 2026 - PRESENT
● Build healthy, respectful and empowering connections with participants!
● Maintain a clean, safe and respectful environment.
● Assist with clothing, food, hygiene products, and companionship for participants.
● Assist with first aid, crisis intervention and overdose response.
● Daily reports.
Downtown Eastside Women’s Centre, Vancouver ~ Floor Support Worker October 2025 - February 2026
● Build healthy, respectful and empowering connections with participants!
● Maintain a clean, safe and respectful environment.
● Assist with clothing, food, hygiene products, resources and companionship for participants. Good Night Out, Vancouver ~ Harm Reduction Worker
February 2025 - April 2025
● Build healthy, respectful and empowering connections with people in the community!
● Assisted with supplies, companionship, information and resources to ensure a safe night out for everyone in the Granville Strip area!
● Assist with first aid, crisis intervention and overdose response.
● Incident reporting.
ADDITIONAL EXPERIENCE
Food Service Worker / Server / Bartender / Cook
July 2016 - May 2024
● Providing welcoming, uplifting and personable service for our guests!
● Placing orders, accommodating guests and providing more options for our guests to enjoy.
● De-escalation with active listening, patience, understanding, compassionate communication, and problem solving.
● Multi-tasking effectively, prioritization and time management.
● Conflict resolution and responding in a timely manner. EDUCATION / TRAINING
Canadian Red Cross — Intermediate First Aid / CPR C / AED July 2026 - July 2029, Vancouver, BC
Vancouver Coastal Health Learning Hub — Online Street Degree - Advanced Overdose Response July 2026, Vancouver, BC
Crisis Centre of BC — Applied Suicide Intervention Skills Training (ASIST) January 2026, Vancouver, BC
Peer Connect BC — Provincial Peer Support Worker Certificate November 2025, Vancouver, BC
Opening Minds — Mental Health First Aid
November 2025 - November 2028, Vancouver, BC
St. John Ambulance — Basic First Aid (Emergency) / Level A CPR / AED November 2025 - November 2028, Vancouver, BC
R.E Mountain Secondary — Dogwood Diploma
September 2011 - June 2016 Langley, BC
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