Business & Office Manager Resume Title: Business & Office Manager
Resume:
Melissa
Emerson
Business & Office Manager
*******.*.*******@*****.***
Florence, SC
EDUCATION
South Carolina Criminal Justice
Academy
COLUMBIA, SC
Certificates Earned:
**** - **lice Communications
1990 - E-911 Telecommunicator Specialist
1990 - FBI/NCIC and SLED/CJICS System
1990 - FBI/NCIC and SLED/CJICS System
1996 - E-911 Telecommunicator Specialist
1999 - Basic Jail Training
1999 - Basic Jail Defense Tactics
Florence Darlington Technical College
FLORENCE, SC
1988 - Basic Bookkeeping
Francis Marion College
FLORENCE, SC
1987 - Core Classes
South Florence High School
FLORENCE, SC
1986 - Graduated
PROFILE
30+ years experience as a customer service representative and small business manager, specializing in attracting new business and maintaining solid customer relationships by handling questions and concerns quickly and professionally. EXPERIENCE
2019-2020 PART TIME RECEPTIONIST / CLERK
MARGARET H. HOFFMEYER, MD FLORENCE, SC
Greet customers, check-in
Update patient, personal and insurance information Scheduled patient appointments
General office work including filing and record
management
Calling prescriptions into pharmacies
2019-2020 PART TIME TELEPHONE OPERATOR
ALLIED ANSWERING SERVICE FLORENCE, SC
Answered phone calls on a multi-line telephone system for business in the Pee Dee area
Handled emergent calls for hospitals and doctors
Dispatched messages to on-call, after-hour and
weekend businesses
FAVORITE BOOKS:
Proof of Heaven
Midwives
The Red Tent
I Know This Much Is True
Men Are From Mars, Women Are From
Venus
INTERESTS:
My own beloved pets and a general
affinity for all animals
The beach, sunshine, & the ocean
All kinds of great food
Great comedy
Music
Movies
2008-2013 AUTOMOTIVE TITLE CLERK
PEE DEE AUTO SALES FLORENCE, SC
Processing and filing paperwork to establish or transfer the ownership of a motor vehicle
Handling registration paperwork, license plate tags, and filing tax documents
Managing car dealership inventory
Collecting payments for in-house financing
2007-2008 SERVICE WRITER
PRECISION TUNE AUTOCARE FLORENCE, SC
Writing the initial repair order
Advising customers of necessary service to their vehicle Building value in, and ensuring the understanding of the service
Selling the service
Maintaining the cash drawer
Daily opening and closing routines
Customer service
2006-2007 SERVICE WRITER
WOODWARDS AUTOMOTIVE FLORENCE, SC
Service writer for busy automotive repair shop
Provided customers with information about repairs
needed
Written estimates
Scheduling technician work orders
Insuring the promised delivery dates
2004-2005 ASSISTANT MANAGER
GAP, INC FLORENCE, SC
Managed daily operations of retail clothing store
Managed employee daily schedules and payroll
Managed product promotions and displays
Assured top quality customer experience
2003-2004 SALES MANAGER / BUYER
HOLBROOKS DIAMOND SHOWROOM FLORENCE, SC
Manager and buyer for retail jewelry store
Daily operations manager
Opening and closing
Determining credit limits for customers
Maintaining the cash drawer
Customer service
843-***-**** *******.*.*******@*****.*** Florence, SC 2001-2002 VP OF OPERATIONS
GOOD FEET FLORENCE, SC
Managed daily operations of three stores (Florence, Columbia, North Myrtle Beach)
Accounts receivable/payable
In-house media purchasing
Buyer
Employing scheduling
Payroll
Customer service
1998-2001 DISPATCHER / JAILER
CHERAW POLICE DEPARTMENT CHERAW, SC
Handled all police, fire and rescue calls for the city Jailer for city jail facility
NCIC / SLED computer entries and inquiries
1994-1997 E-911 DISPATCHER
1989-1992 E-911 DISPATCHER
FLORENCE COUNTY SHERIFF FLORENCE, SC
Received and dispatched emergent and non-emergent
calls for sheriff, city police, fire and rescue
NCIC / SLED computer entries and inquiries
Computer aided-dispatch system
1992-1994 EMERGENCY ROOM RECEPTIONIST
FLORENCE GENERAL HOSPITAL FLORENCE, SC
Greeted patients
Generated patient chart with personal and insurance information
Insurance billing for Medicare and Medicaid
Assist nursing staff with patient care
REFERENCES
Feel free to call any one of them if you should require more information. I'm sure they would be happy to answer any of your questions.
843-***-**** - Kim Hopkins
843-***-**** - Randy Hiatt
843-***-**** - Bruce Smith
843-***-**** - Susan Russell
843-***-**** - Tommy Sullivan
843-***-**** - John Young
843-***-**** - Barbie Lee
M e l i s s a E m e r s o n
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