Office and Warehouse Technician with Reporting

Thomas Stadley Page *

THOMAS STADLEY

Citrus Heights, CA 916-***-**** ********@*******.***

PROFESSIONAL SUMMARY

I have spent several years working with database management and reporting for multiple different entities. I am able to work both with teams and on my own for support of multiple projects. I have expertise in both creating and reading instruction manuals.

CORE EXPERTISE

Advanced Knowledge of Microsoft Office Products • Knowledge of Database Construction and Management • Knowledge of Visual Basic and Visual Basic for Applications • Writing of Support and Training Manuals • Call Center Customer Service• Data Tracking & Reporting

PROFESSIONAL EXPERIENCE

Department of Social Services — Childcare Licensing Program — Sacramento, CA July 2023 – Present Office Technician (Typing)

• Answer calls for Childcare Licensing questions.

• Setup New Hire Interviews.

• Create purchasing requests.

• Setup and maintain team project reports.

• Mail distribution.

Department of Corrections and Rehabilitation — Sacramento, CA March 2021 – Mar 2023 Office Technician (Typing)

• Create memorandums for Architectural Projects.

• Create Training Manuals for Individual Team Processes.

• Send Project Plans/Memorandums to various teams and institutions.

• Make sure general office equipment is readily available. Employment Development Department — Rancho Cordova, CA June 2020 – February 2021 Call Center Representative

• Assist callers with questions and issues concerning their unemployment needs. Blue Shield of California — Sacramento, CA March 2021 – Mar 2023 Service Desk Reporting Lead

• Produced and managed reports for call center.

• Took service desk calls and assisted other agents. EDUCATION

Database Management and Visual Basic

American River College, Sacramento

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